December 2016 by the numbers:
- 107 end-user support requests resolved
- 55 development and administration issues resolved
- 57 development and administration issues created
- 7 projects in-progress
- 1 project completed
- 3 projects requested
- 99.92% average uptime
2016 by the numbers:
- 1,803 end-user support requests resolved (84 more than 2015)
- 950 development and administration issues resolved (96 more than 2015)
- 1,144 development and administration issues created
- 51 project completed
- 99.9% average uptime
Keep What’s Private, Private
You exist in digital form all over the Internet. It is thus important to ensure that the digital you matches what you are intending to share. It is also critical to guard your privacy — not only to avoid embarrassment, but also to protect your identity and finances! Here are specific steps you can take to protect your online information, identity, and privacy.
What is going on?
- New Systems Analyst – We are excited to announce the hiring of a new Systems Analyst, Titus Vesel, who started on January 3rd. We look forward to training and on-boarding Titus in the coming weeks.
- Student Life communication – Student Life is introducing a new event communication site that will be integrated with myACU. The new site will replace and enhance the “On the Hill” area in myACU (aka login ads). The new site and functionality will go live soon.
- Spring 2017 term preparation – We are busy preparing for the start of the Spring 2017 term, which includes installing ACU Blogs updates, configuring meal plans, and setting up ID card access for campus buildings.
- Banner updates – We are working to upgrade the administrative side of Banner (aka Big Banner, Internet Native Banner and INB) to the new Banner XE web interface. The first update, targeted for February, will provide an enhanced interface to Banner General forms that is completely web-based. Use and support of Banner will improve significantly as a result of the removal of the Java client requirement. We intend to upgrade all of the Banner modules to XE by the end of 2017, which will require significant work in the coming months.