Here are some of the highlights for March 2015 as well as our ongoing work:
- 92 development issues and 128 end-user support requests were resolved.
- We recorded an overall application uptime of 99.92%.
- Fast fact – Computing Services worked closely with the Office of the Registrar to implement Ellucian Degree Works, which replaces another degree evaluation system called CAPP. Degree Works was brought online in the last year to empower students to see their remaining degree requirements and encourage them to finish on time. It also allows academic advisors to see what substitution and waiver forms have been applied to the student’s degree plan and how they are progressing toward completing their degree. Use of Degree Works has been critical in the last two months in preparation for the fall class registration cycle, which was successfully completed earlier this week.
- ACU Dallas projects – We are creating a specialized site and content in myACU for the new ACU Dallas students, which will go live on April 24th. Planning is in progress for a new customer relationship management (CRM) solution to support recruiting and admissions.
- Net revenue project – Computing Services in conjunction with Finance, Financial Aid, and Admissions is beginning a project to gather, analyze, and project data related to revenue as it comes from tuition. This project will help decision makers analyze net revenue and discount amounts/rates for future growth.
- New Student Orientation – We worked with folks from Admissions, the First-Year Program and Student Life to prepare for the start of NSO registration, which kicked off earlier this week. Much of the work revolved around changing the name from Passport to New Student Orientation and supporting the increased number of orientation sessions.
- Sophomore housing registration – We are working with Residence Life Education and Housing to manage sophomore housing registration completely online through functionality in RMS. This is a significant improvement compared to the process used previously that required manual work. Sophomores can select roommates, halls and rooms directly in RMS with functionality that is similar to what some major hotel brands offer in their checkin process. Additionally, sophomores will digitally sign contracts during the sign-up process, which will streamline checkin when they arrive in August.
See March 2015 – Resolved Issues for a more in-depth summary.