January 2017 by the numbers:
- 173 end-user support requests resolved
- 89 development and administration issues resolved (new record for month of January)
- 94 development and administration issues created
- 5 projects in-progress
- 6 project completed
- 4 projects requested
- 99.97% average uptime
Learn What It Takes to Refuse the Phishing Bait!
Cybercriminals know the best strategies for gaining access to our sensitive data. In most cases, it doesn’t involve them rappelling from a ceiling’s skylight and deftly avoiding a laser detection system to hack into servers; instead, they simply manipulate a community member. There are a few ways to identify various types of social engineering attacks and their telltale signs.
Coming Soon: New and Improved Banner
Computing Services will introduce the first phase of major updates to administrative Banner later this month. Most know “administrative Banner” by one or more of the following names: Big Banner, Internet Native Banner, INB, Banner-Banner and Oracle Banner. The next generation of the Banner platform, Banner 9 (formerly known as Banner XE), will significantly improve the use of Banner, with Java no longer required once all project phases are completed. We are providing information sessions to help prepare users for the upcoming changes. Please see our separate post for more details regarding the first phase release.
What else is going on?
- Banner updates – We plan to upgrade all of the administrative Banner modules to Banner 9 (formerly known as Banner XE) by the end of 2017. In addition to work related to the Phase 1 release later this month, we are preparing for the next phases of work, which include Finance, Human Resources and Student.
- Personnel change – We are excited to announce that one of programmers, Riley Wills, has been promoted to a title of Senior Programmer. This promotion recognizes Riley’s years of programming experience and his role mentoring both student and professional staff members.
- Spring maintenance work – We have multiple maintenance projects underway, including data integration updates, preparation for the 2017-2018 financial aid awarding cycle, and security patch updates of key systems.