Managing Your Online Reputation

0 Commentsby   |  12.02.16  |  Security

You should understand how to present yourself on social networking sites and how to safeguard your information. What many may consider temporary or fleeting will most likely remain on the Internet forever. As a result, keep these dos and don’ts in mind when sharing online.

Dos

  • Ask questions about who can access the information you are posting online, who controls and owns the information, and what is shared with third party.
  • Maintain a backup of the content you post on professional networking sites (e.g., LinkedIn).
  • Understand the default privacy settings on the social networking sites you use and how to change them to match your comfort level.
  • Keep your personal information private. Assess whether it’s necessary to share sensitive information such as your birthday, mailing address, phone number, e-mail, mother’s maiden name, or Social Security number.
  • Be cautious about accepting requests to connect online. Connect only to people you trust who will not misuse the information you post.
  • Check the location settings on photos and videos you post to social networking sites.
  • Avoid joining online groups where you don’t know all the members or what they stand for.
  • Use passphrases to protect your social media accounts. A passphrase is a set of words that create a phrase that is 20 to 30 characters long.

Don’ts

  • Don’t share too much information that could be used to complete a profile about you. For example, share your birthday, but not the year you were born. Or share your hometown, but not the address where you live.
  • Don’t share any information that is being used for verification purposes such as your mother’s maiden name, the name of your first pet, or the street where first lived. Consider making up alternate answers to those questions that only you would know.
  • Don’t post when you are traveling or going out of town on vacation. It’s an open invitation letting criminals know that you are in a different location and that your home is vacant.
  • Don’t post photos of inappropriate or illegal activities.
  • Don’t click on attachments or links without checking the source.
  • Don’t “check in” to every place you visit. That information could be used to identify you in a vulnerable location.
  • Don’t use weak passwords, and never share your passwords!

(This content was provided by Educause.)

October 2016

0 Commentsby   |  11.07.16  |  Uncategorized

October 2016 by the numbers:

  • 151 end-user support requests resolved
  • 104 development and administration issues resolved
  • 97 new development and administration issues created
  • projects in-progress
  • projects completed
  • 99.99% average uptime

Did you know?

The threat of identity theft (ID theft) is real, and it can take months or years to recover once you become a victim. Recent statistics show that each year approximately 15 million U.S. residents have their identities used fraudulently. In addition, nearly 100 million Americans have their personal information placed at risk of theft each year when records in databases are lost, stolen, or accessed by unauthorized individuals.  Here are some tips to help prevent ID theft.

What else is going on?

  • Personnel changes –  We are moving one of our Systems Analysts, Brennan Turner, into the open programmer position, which means that we are searching for a Systems Analyst.  We are currently reviewing applicants and will start interviews soon.
  • ACU Dallas campus projects – We are working on multiple projects for the Dallas campus, including improvements to student billing and integration with a new textbook vendor.
  • Travel and expense management – We are in the final stages of data integration work for our new travel and expense management system, Concur.  Select employees will start piloting the new system soon.

See October 2016 – Resolved Issues for more details.

 

Identity Theft—It Could Happen to You

0 Commentsby   |  11.07.16  |  Security

The threat of identity theft (ID theft) is real, and it can take months or years to recover once you become a victim. Recent statistics show that each year approximately 15 million U.S. residents have their identities used fraudulently. In addition, nearly 100 million Americans have their personal information placed at risk of theft each year when records in databases are lost, stolen, or accessed by unauthorized individuals. EDUCAUSE research shows that 21% of respondents to the annual ECAR student study have had an online account hacked, and 14% have had a computer, tablet, or smartphone stolen. Here are some tips to help prevent ID theft:

  • Read your monthly statements carefully. Review bank, credit card, and pay statements, as well as other important personal accounts (e.g., health care, social security). If a statement has mistakes, charges you don’t recognize, or doesn’t arrive when expected, contact the business.
  • Shred outdated documents. Make sure you shred any documents that show sensitive financial or medical information before you throw them away.
  • Be careful when sharing personal info. Avoid responding to pop-up ads, e-mails, texts, or phone messages that ask for personal information such as your Social Security number, password, or account number. Legitimate companies don’t ask for information in this way.
  • Protect your online accounts. Create strong passwords or passphrases that are at least eight characters long and include a mix of letters, numbers, and special characters. Don’t use the same password or passphrase for multiple accounts.
  • Limit use of public Wi-Fi. If you must use a public wireless network, make sure it is fully encrypted before sending sensitive information. Use HTTPS (for websites) and SSL (for applications like e-mail) whenever possible, and use a VPN (virtual private network) if you have access to one. Save your most sensitive browsing and work for when you are in a place where you know the Wi-Fi is secure.
  • Use secure devices. Whenever possible, encrypt your hard drive, make sure operating system and application software and plug-ins are up-to-date, and install antivirus software (and keep it current).
  • Keep personal information private. Limit what you share on social media. For instance, don’t share your vacation pictures publicly until you return home (so thieves don’t target your empty home).
  • Review your credit report every year. You can request a free annual credit report.

If you’ve been a victim of ID theft:

  • Create an Identity Theft Report by filing a complaint with the Federal Trade Commission online (or call 1-877-438-4338).
  • Use the Identity Theft Report to file a police report. Make sure you keep a copy of the police report in a safe place.
  • Flag your credit reports by contacting the fraud departments of any one of the three major credit bureaus: Equifax (800-525-6285); TransUnion (800-680-7289); or Experian (888-397-3742).

(This content was provided by Educause.)

September 2016

0 Commentsby   |  10.07.16  |  Uncategorized

September 2016 by the numbers:

  • 208 end-user support requests resolved
  • 118 development and administration issues resolved (new monthly record)
  • 120 new development and administration issues created
  • 10 projects in-progress
  • 5 new projects requested
  • 99.98% average uptime

Did you know?

For over a decade, colleges and universities have promoted National Cyber Security Awareness Month (NCSAM) each October as part of a collaborative effort to ensure everyone has the resources they need to stay safe online.  Here are some tips to help you be more secure online since information security is everyone’s responsibility.

What else is going on?

  • Personnel changes –  We are in the process of interviewing applicants for our open programmer position and hope to hire someone soon.
  • Banner updates – All pre-requisite updates for Banner XE Registration were installed last month.  The XE Registration production install is almost complete, which will modernize and improve the class registration process for students.  We are working with the Office of the Registrar to implement a pilot to use the new registration functionality during class registration later his fall with the intention of a full deployment in the spring.
  • ACU Dallas campus projects – We are working on multiple projects for the Dallas campus, including improvements to student billing, integration with a second instance of Canvas LMS, and integration with a new textbook vendor.
  • Employee benefits enrollment – We are working with our colleagues in Human Resources to implement data integration with a new vendor for employee benefits enrollment. We anticipate completion of most of this work this month.

See September 2016 – Resolved Issues for more details.

 

Information Security: Everyone’s Responsibility

0 Commentsby   |  10.04.16  |  Uncategorized

Did you know?

  • 93% of Americans believe their online actions can help make the web safer for everyone.
  • However, 28% of Americans say they lack knowledge about ways to stay safer online. [Source]

It is important for each of us to be aware of the increasing security risks of mobile devices, from laptops and tablets to smartphones and wearable technology, and 24/7 access to our personal data.

  • Protect Your Device: Add a passcode to your cell phone, tablet, or laptop right now!
  • Use Strong Passwords or Passphrases: Especially for online banking and other important accounts.
  • Check Your Social Media Settings: Review your social media security and privacy settings frequently. Enable two-step verification whenever possible.
  • Educate Yourself: Stay informed about the latest technology trends and security issues such as malware and phishing.
  • Get Trained: Contact the Helpdesk for additional resources or training opportunities.

October is National Cyber Security Awareness Month (NCSAM) month.  NCSAM is designed to help everyone understand the role they can play in promoting online safety, and it all starts with STOP. THINK. CONNECT.™, the global online safety education and awareness campaign. NCSAM 2016 will highlight STOP. THINK. CONNECT. and provide tips, infographics, videos, social media content, and other resources that you can use and share at home, at work, and in the community.

(This content was provided by Educause.)

August 2016

0 Commentsby   |  09.09.16  |  Uncategorized

Here are highlights for August 2016 as well as our ongoing work:

  • August was a busy month for our group – 96 development issues (the most in a single month this year) and 227 end-user support requests (the most in a single month since August 2014) were resolved.
  • We recorded an average application uptime of 99.98%.
  • Did you know? Google released a new email interface for Google Apps called Inbox for Gmail.  Inbox intelligently categorizes your email, allows you to hide messages until later and highlights the most important information from your inbox.  Inbox is available on the web as well as on iOS and Android devices.
  • Personnel changes – One of our longtime programmers is pursuing other career interests and is leaving us this week.  We are currently reviewing applicants for this position and hope to hire someone soon.
  • Banner updates – We will install multiple pre-requisite Banner updates the next two weeks that are necessary for upcoming Ellucian Extensible Ecosystem (Ellucian XE) projects.  We will install XE Registration at the end of this month, which will modernize and improve the class registration process for students.
  • ACU Dallas campus projects – We are working with our colleagues at the Dallas campus to plan and implement projects that affect many aspects of their operation.  Most of these project center around data integration and automation.

See August 2016 – Resolved Issues for more details.

 

July 2016

0 Commentsby   |  08.08.16  |  Uncategorized

Here are the highlights for July 2016 as well as our ongoing work:

  • 49 development issues and 132 end-user support requests were resolved.
  • We recorded an overall application uptime of 99.97%.
  • Did you know? Computing Services personnel have a combined 120 years of service in the information technology industry and a collective 71 years of service to ACU.  Our highly-skilled team creates, installs, maintains and supports a service portfolio that includes many technologies, hosting configurations, clients, programming languages and vendors.
  • Banner updates – We are working with campus colleagues to install and test a set of updates for Banner that are necessary for upcoming Ellucian Extensible Ecosystem (Ellucian XE) upgrades.  Our current project is focused on the XE Registration upgrade, which will modernize and improve the class registration process for students.
  • Travel and expense management – Work is well under way to implement data integration for a new travel and expense management application that will go live later this fall.  We are collaborating with folks from Finance and Operations as well as our vendor to implement the necessary integration with Banner.
  • Summer maintenance and start of Fall 2016 – We wrapped up updates to the Banner infrastructure, the CBORD CS Gold campus ID card system, and Xythos (myACU Files) last month.  We are working on final updates to myACU and blogs this week before entering a change moratorium from Monday, August 15th, until Tuesday, September 6th.  The next three weeks will be busy as we wrap up summer projects and support faculty, staff and students at the start of the term.

See July 2016 – Resolved Issues for more details.

 

June 2016

0 Commentsby   |  07.07.16  |  Uncategorized

Here are the highlights for June 2016 as well as our ongoing work:

  • 74 development issues and 143 end-user support requests were resolved.
  • We recorded an overall application uptime of 99.96%.
  • Did you know? For many years, we have equipped faculty with a set of course tools that are easily activated and configured through myACU.  The current tool set includes Blog, Calendar, Canvas, and Files (Classfolders and Dropboxes).  Tools are enabled with a few clicks in myACU and automatically provide access to all faculty, students and teaching assistants associated with a course.  Faculty can create the Blog and Canvas tools as a copy of a previous course so that they can start with previously-used content.
  • Banner updates – Work is well under way to implement the next generation of the Banner platform with applications like Employee Profile and Student Advising Profile already in production.  The Ellucian Extensible Ecosystem, or simply Ellucian XE, will provide a modern web interface that is mobile, simple and flexible.  Those who use Internet Native Banner (aka INB, Big Banner and Banner Forms) will be pleased that INB will be completely web-based with no Java requirement.  The complete XE project is expected to take the next 18 to 24 months to complete.
  • Summer upgrades and improvements – We have multiple summer upgrades scheduled over the next month, including major updates to the Banner infrastructure, myACU and the CBORD CS Gold campus ID card system.  Most of this work should be completed by the end of this month.

See June 2016 – Resolved Issues for a more in-depth summary.

 

May 2016

0 Commentsby   |  06.03.16  |  Uncategorized

Here are the highlights for May 2016 as well as our ongoing work:

  • 90 development issues and 162 end-user support requests were resolved.
  • We recorded an overall application uptime of 99.86%.
  • Fast Fact – During fiscal year 2016 (June 2015 through May 2016), we implemented nine new services and removed six services.  We now maintain a service portfolio of 129 unique applications, backend services and data integrations.  We anticipate increasing this total as the result of multiple projects that are in progress now.
  • InTouch major update – In mid-May we deployed a major update to the InTouch mobile app that Advancement and campus leaders use.  This major update provides continued support for iOS and introduced the ability for the app to be installed on Android devices.
  • Parent Portal – Data integration for a new parent portal was completed this week.  This new offering will be announced to parents at New Student Orientation next week with parents being invited to begin signing up on Tuesday.
  • Travel and expense management – Earlier this week we kicked off a project with Finance and Operations to implement data integration for a new travel and expense management application.  We will be working with Finance and the selected vendor for the next five to six months.
  • Summer upgrades and improvements – In mid-May we successfully completed a major update of the Talisma CRM (undergraduate admissions).  More upgrades and improvements are scheduled over the next two months, including major updates to the Banner infrastructure, myACU and the CBORD CS Gold campus ID card system.  Most of this work should be completed by the end of July.

See May 2016 – Resolved Issues for a more in-depth summary.

 

April 2016

0 Commentsby   |  05.05.16  |  Uncategorized

Here are the highlights for April 2016 as well as our ongoing work:

  • 68 development issues and 126 end-user support requests were resolved.
  • We recorded an overall application uptime of 99.95%.
  • Did you know? Since May 2012, Ellucian Customer Success has provided remote administration of our Oracle databases as well as the installation, configuration and administration of Banner and related services. This partnership gives us access to Oracle and Banner expertise that we do not have in-house and has helped us more effectively manage a core part of the university’s software portfolio.
  • Banner Workflow – As mentioned last month, we are in the midst of a revitalization effort with the goal of reducing manual processes that are better served with automation. The first phase is focused on training and improvements to the existing workflow processes.  In phase two, we will work with staff from the Registrar’s Office to create new workflow processes to automate manual, paper-based processes.
  • Summer upgrades and improvements – We have a full slate of upgrades and improvements scheduled over the next few months, which include major updates to the Banner infrastructure, a Talisma CRM upgrade, a myACU upgrade and an update to the CBORD CS Gold campus ID card system.  We anticipate having most of this work completed by the end of July.
  • Project planning – We met with senior leaders in April to confirm prioritization of key projects and share our project delivery plans through mid-2017.  Senior leaders identified some key weighting criteria that laid the groundwork for an improved prioritization process.

See April 2016 – Resolved Issues for a more in-depth summary.