Archive for June, 2014

May 2014

0 Commentsby   |  06.06.14  |  Uncategorized

Here are some of the highlights for May 2014 as well as ongoing work:

  • 43 development issues and 180 end-user support tickets were resolved during the month.
  • We recorded an overall application uptime of 99.97% for the month of May.
  • Talisma hardware move – We completed a major hardware move of the Talisma CRM database to increase the server resources and allows for regular data growth.  The move went smoothly and is one of our most successful Talisma changes.
  • Seasonal tasks – May typically includes many seasonal tasks as the school year and fiscal year end.  Task included updating card access to campus doors after the Spring 2014 term concluded, preparing for the first Fall 2014 bill to be sent in June, and helping with preparations for the close of the fiscal year in Banner.
  • Cognos BI and TM1 – We will work with Financial Operations to test and document the automated budgeting project over the course of the next year in preparation for its use with FY16.  We are  excited to announce that we have purchased a bundle of Cognos user licenses so that we can move forward with campus-wide adoption of this BI tool.   Now we are working to purchase and schedule training.
  • Operational Data Store (ODS) –  We remain in the planning and analysis phase to use ODS as our primary reporting data source, which includes determining what ACU-specific data needs to be added to make it most useful.  We have already made use of the ODS for a few small reporting needs and it has helped uncover some inconsistencies in the way we have stored and reported off data previously.
  • myACU improvements – We are on track to introduce an update of myACU in August, which will improve the look and feel to better match the new design of  It will also make myACU more mobile friendly and improve the load time of key pages.
  • Mobile printing – We are working with our tech support folks to enable printing from mobile devices and will make a major server and software move this next week.  This change will allow for active use of mobile printing so that we have time to prepare for wide use at start of the fall term.
  • Activity Insight – We are working closely with the Office of the Provost to provide data integration between Activity Insight and Banner.  This implementation will significantly enhance the ability to collect and report this data for accreditation and other university needs.  We anticipate a go-live around the start of the fall term.

See May 2014 – Resolved Issues for a more in-depth summary.