Archive for October, 2014

September 2014

0 Commentsby   |  10.08.14  |  Uncategorized

Here are some of the highlights for September 2014 as well as ongoing work:

  • 105 development issues and 207 end-user support tickets were resolved during the month.
  • We recorded an overall application uptime of 99.54% for the month of September, which was impacted by a network event that occurred on the evening of September 24th.
  • Fast fact for the month – In April 2007, ACU was one of the first schools to switch all employee and student email accounts to Google Apps for Education.  This allowed us to provide mobile-accessible tools at the start of the mobile learning initiative in 2008.  Google Apps has become an integral toolset for many students and employees, as demonstrated by the six million emails exchanged in the last month and 776,282 total assets stored in Drive.
  • Start of school – We were still in full start-of-school mode during the first half of September.  This included on-going maintenance for card access to campus doors and reporting needs.
  • Hardwick Day financial aid analysis – ACU has hired Hardwick Day to help craft our financial aid strategy, which requires that we provide them with a data set for analysis.  We have provided similar data sets to other vendors in the past, but they have asked us for unique data elements that will require some additional work.
  • Cognos training – An Ellucian consultant provided Cognos training to a select group of ACU folks who will be writing reports.  There will be additional work to help report writers become skilled in this new reporting environment, which will include one-on-one mentoring as well as ongoing time for the group to meet.
  • Activity Insight – We continue to work with the Office of the Provost to provide data integration between Banner and Activity Insight.  We have submitted historical data import requests, which should be completed in the next few weeks.  Our focus will start to shift to regular maintenance once faculty pilot testing is completed.

See September 2014 – Resolved Issues for a more in-depth summary.