Archive for July, 2017

G Suite Security Tech Tune-Up

0 Commentsby   |  07.14.17  |  Security, google

Earlier this week, Jeff Brawley (Senior Systems Analyst and G Suite Administrator) provided a Gmail security session that walked attendees through tips to address phishing messages and make use of tools that Google provides to help secure your account.  Please see the Innovation Foundry’s post for information, including a link to the presentation.

June 2017

0 Commentsby   |  07.07.17  |  Banner, Security, tips

Did You Know?

Did you know that Google provides users with tools to help protect your account?  Do you know what a phishing message looks like and how to handle it?   We are partnering with ACU’s Innovation Foundry to offer a Gmail security session on Thursday, July 13th at 11 am.  Please join us in the Innovation Foundry on the top floor of the ACU Library to learn more.  If you plan to attend, then please visit the events page to RSVP.

You Can Do That?

Do you find yourself typing the same reply in an email when someone sends you a standard question?  Do you send messages on a regular basis that have a particular format and layout that you end up retyping or copying and pasting from a previously-sent message?  Gmail includes a Labs feature called Canned Responses that can help with this.  Watch this helpful video or follow the steps to set this up in your Gmail account.

Think You’ve Been Hacked?

Compromised accounts happen. Quick identification and response can reduce the harm done to your account and your information. Here are some signs to help you determine if you have been hacked as well as steps you can take to recover.

Banner 9 Project Update

We crossed the halfway point in the Banner 9 upgrade process for Administrative Banner in June with the upgrades to Banner Finance and Banner Student.  Here are some upcoming milestones:

  • Accounts Receivable 9 update testing is underway with a go-live targeted later this month.
  • We are applying updates to address known issues with Application Navigator, General 9, and Student 9. We intend to apply these updates to production by the end of the month.
  • Financial Aid 9 update testing will start this month with a go-live to-be-determined.

We continue to target completion of all Administrative Banner updates by the end of 2017.

June 2017 by the Numbers

  • 183 end-user support requests resolved (new record for month of June)
  • 115 development and administration issues resolved (new record for month of June)
  • 10 projects-in-progress
  • project completed
  • 4 projects requested
  • 99.95% average uptime

Think You’ve Been Hacked? Here’s How to Shake It Off!

0 Commentsby   |  07.01.17  |  Security

Face it: Hackers Gonna Hack. How to know if you’ve been hacked?

  • Your friends tell you. They’ve received a spammy or phishy e-mail from your account.
  • Your phone tells you. Collection companies are calling about nonpayment. Battery and data usage are higher than normal. Charges for premium SMS numbers show up on your bill.
  • Your browser tells you. Unwanted browser toolbars, homepages, or plugins appear unexpectedly. You’re seeing lots of pop-ups or web page redirects. Your online passwords aren’t working.
  • Your software tells you. New accounts appear on your device. Antivirus messages report that the virus hasn’t been cleaned or quarantined. You see fake antivirus messages from software you don’t remember installing. Programs are running or requesting elevated privileges that you did not install. Programs randomly crash.
  • Your bank tells you. You receive a message about insufficient funds due to unauthorized charges.
  • Your mail tells you. You receive a notification from a company that has recently suffered a cybersecurity breach.

Shake it off. Following are the steps you can take to recover.

  1. Change your affected passwords using an unaffected device. Not sure which passwords are affected? It’s best to change them all.
  2. Update your mobile software and apps. Make sure you keep them up-to-date.
  3. Update your antivirus software. Then run a complete scan. Follow the instructions provided to quarantine or delete any infected files.
  4. Update your browser software and plugins. Check frequently for new updates and delete any unnecessary or obsolete plugins.
  5. Is your computer still acting wonky? It might be best to start from scratch with a complete reformat of your machine so you can ensure that all affected software is fixed.
  6. Self-report to credit agencies. If you believe your personally identifiable information has been affected, you don’t want to deal with identity theft on top of being hacked.
  7. Be prepared with backups. Don’t let the next compromise ruin your day. Backup your files frequently. Consider storing at least two separate backups: one on an external drive and one in cloud storage.
  8. Stay ahead of the hackers. Check the Have I been pwned website to see if your accounts were hacked in a known attack.

(This content was provided by Educause.)