June 2017

0 Commentsby   |  07.07.17  |  Banner, Security, tips

Did You Know?

Did you know that Google provides users with tools to help protect your account?  Do you know what a phishing message looks like and how to handle it?   We are partnering with ACU’s Innovation Foundry to offer a Gmail security session on Thursday, July 13th at 11 am.  Please join us in the Innovation Foundry on the top floor of the ACU Library to learn more.  If you plan to attend, then please visit the events page to RSVP.

You Can Do That?

Do you find yourself typing the same reply in an email when someone sends you a standard question?  Do you send messages on a regular basis that have a particular format and layout that you end up retyping or copying and pasting from a previously-sent message?  Gmail includes a Labs feature called Canned Responses that can help with this.  Watch this helpful video or follow the steps to set this up in your Gmail account.

Think You’ve Been Hacked?

Compromised accounts happen. Quick identification and response can reduce the harm done to your account and your information. Here are some signs to help you determine if you have been hacked as well as steps you can take to recover.

Banner 9 Project Update

We crossed the halfway point in the Banner 9 upgrade process for Administrative Banner in June with the upgrades to Banner Finance and Banner Student.  Here are some upcoming milestones:

  • Accounts Receivable 9 update testing is underway with a go-live targeted later this month.
  • We are applying updates to address known issues with Application Navigator, General 9, and Student 9. We intend to apply these updates to production by the end of the month.
  • Financial Aid 9 update testing will start this month with a go-live to-be-determined.

We continue to target completion of all Administrative Banner updates by the end of 2017.

June 2017 by the Numbers

  • 183 end-user support requests resolved (new record for month of June)
  • 115 development and administration issues resolved (new record for month of June)
  • 10 projects-in-progress
  • project completed
  • 4 projects requested
  • 99.95% average uptime

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