Archive for ‘Banner’

September 2017

0 Commentsby   |  10.04.17  |  Banner, Security, google, tips

By The Numbers

Here are Computing Services’ statistics for September 2017:

  • 226 end-user support requests resolved (new record for September)
  • 93 development and administration issues resolved
  • 15 projects-in-progress
  • project completed
  • 1 projects requested
  • 99.97% average uptime

October is National Cyber Security Awareness Month

For more than a decade, colleges and universities have promoted National Cyber Security Awareness Month (NCSAM) each October as part of a collaborative effort to ensure that everyone has the resources they need to stay safe online.  Here are some practical ways to be involved:

  1. Security Training – Information Technology is offering cyber security awareness training for faculty and staff. This training is comprised of three modules, “Email Security,” “Safe Social Networks,” and “URL Training.” Each module takes around 15 minutes to complete.  Please contact the Helpdesk for the web address.
  2. Security Measures with Google – Did you know that Google provides users with tools to help protect your account?  Do you know what a phishing message looks like and how to handle it?   We are partnering with ACU’s Innovation Foundry to offer a Gmail security session on Thursday, October 19th at 11 am.  Please join us in the Innovation Foundry on the top floor of the ACU Library to learn more.  If you plan to attend, then please visit the events page to RSVP.
  3. Information Security is Our Responsibility – In honor of NCSAM — and because information security is everyone’s responsibility — we offer the following tips to help you remain vigilant with your accounts and devices.

It’s All In My Head

How do you manage information that is critical to your department’s operation?  How do you train and prepare a new hire when they join your team?  Do you know what tools ACU provides for managing your information?  We are offering a knowledge management session on Thursday, October 5th at 11 am in the Innovation Foundry.  Please join us to learn about the tools and methods that will make your department more efficient.  If you plan to attend, then please visit the Innovation Foundry events page to RSVP.

Did You Know?

Do you find it challenging to find a time that works for everyone that needs to be included in a meeting?  Google Calendar provides a Suggested Times feature, which will automatically find times and locations for you.  Suggested Times is an excellent alternative to third-party tools such as Doodle where you have to poll people for availability.  Use of the feature requires that all meeting participants share free/busy access to their calendars at a minimum.

Banner 9 Project Updates

Here are the highlights of a busy month of September as well as upcoming work:

  • We trained 125 users in the basics of Banner 9 during August and September.
  • We are preparing updates to many of the existing Banner 9 components later this month.
  • We are ramping up work to migrate Banner forms customizations to Banner 9.  We will reduce our custom form count by almost 75%. We are partnering with Ellucian to help us migrate some of these custom forms.
  • We are still targeting completion of the Administrative Banner upgrades to version 9 by the end of this year.

Major Change for Banner General Forms

0 Commentsby   |  09.22.17  |  Banner

Please note these important details regarding changes we are making to some of the old Banner 8 functionality in Administrative Banner:

  • What is changing? We are disabling access to most General forms in Banner 8.  Banner General includes forms with the letter G in the first place of the seven-letter acronym (e.g., GOAMTCH).  This change does not include some custom forms that begin with the letters GZ.  Users who try to access a General form in Banner 8 will see an error.  You must use Banner 9 to access these forms.
  • When will the changes take place? The changes will be in place by the time you arrive to work on Thursday, September 28th.
  • How do I access Banner 9? Please contact the Helpdesk.
  • Where can I find more information about Banner 9? We have answered the most common Banner 9 questions in a frequently asked questions page that is accessible through the “Banner 9 FAQs” quicklink in myACU.
  • What should I do if I experience a problem? Please contact the Helpdesk at helpdesk@acu.edu or (325) 674-4357.

 

August 2017

0 Commentsby   |  09.04.17  |  Banner, Business Intelligence, Security

August 2017 by the Numbers

  • 247 end-user support requests resolved (new record for month of August and most for single month)
  • 104 development and administration issues resolved (new record for month of August)
  • 13 projects-in-progress
  • project completed
  • 9 projects requested
  • 99.91% average uptime

Reach Out

Please remember to reach out to the Helpdesk with all of your technical inquiries and problems. The Helpdesk can be contacted by phone at 674-HELP (x4357), or at helpdesk@acu.edu. We have added a call-back feature, so you do not have to wait in the phone queue. For technology problems that are disruptive during a class, please call 674-NEED (x6333) for immediate help.

Computer Security Change

At the recommendation of the Board of Trustees, IT worked with a security company to conduct a security and risk assessment. One of the resulting recommendations was that we implement a setting to lock computers after 30 minutes of inactivity to increase safeguards around unattended workstations. This change is implemented for faculty and staff PCs and is in the process of being rolled out for Macs.

Did You Know?

We use tools to monitor availability and performance of critical applications, such as single sign-on and myACU.  Our system status report is available under the Technology tab in myACU or can be accessed directly.

Discoverer Transition

The Business Intelligence office has converted 116 reports, but many still need to be reviewed for accuracy and approved by users.  This Discoverer Transition post outlines the expectations and responsibilities for Discoverer users.  Please contact Will Wyatt, will.wyatt@acu.edu, if you have any questions.

Optimizing and Enhancing Operations

We help the university to optimize and enhance operations by adopting new applications, automating manual work, and creating integration between Banner and third-party applications.  This fall we will complete multiple projects in this realm, including automation of manual processes to change records for students who cancel enrollment and enhanced data integration between Salesforce and Banner.

Avoiding Ransomware Attacks

Phishing attacks — which often contain ransomware — pose a major risk to everyone, leaving people vulnerable to information and privacy losses, identity theft, and extortion.  Learn more about the warning signs of phishing and ransomware, the potential risks of falling prey to an attack, and how you can protect yourself.

Banner 9 Project Updates

Here are the highlights of a busy month of August as well as upcoming work:

  • In preparation for the start of the Fall 2017 term, we installed updates to Accounts Receivable, General and Student.
  • We trained over 100 users in the basics of Banner 9 and have two more sessions scheduled in September.
  • The first Financial Aid 9 update is ready for testing with a go-live to-be-determined.
  • We are preparing updates to existing Banner 9 components during September and October.
  • We are ramping up work to migrate Banner forms customizations to Banner 9.  We will reduce our custom form count by almost 75%.

July 2017

0 Commentsby   |  08.07.17  |  Banner, Business Intelligence, Security, Uncategorized

Did You Know?

We increased third-party application integrations by 34% over the last four years, which represents the largest growth in our service portfolio.  This increase follows a national trend where institutions are frequently adopting cloud-based solutions that integrate with core services like Banner and single sign-on.  Some of our most recent integrations include Barnes & Noble for ID card usage in the bookstore, TeamDynamix for IT support ticket management, and What’s Happening on the Hill for Student Life activities.  We have five new integrations scheduled for completion over the next six months.

Discoverer Transition

The Business Intelligence office is on track to transition Discoverer reports to Cognos by December 31, 2017. Discoverer users have been contacted about transition plans. Please visit the Analytics blog for more information about the transition.

Are You Considering A New Software Implementation?

Please include us, even if the IT impact seems minimal so that we can ask questions, provide feedback, and plan ahead before committing.  We compiled some questions on our New Software Inquiry page to help guide those who are exploring a new software or service. You can share this page with a potential vendor so that they can answer the questions directly.

Are You Practicing Safe Social Networking?

Millions of Internet users engage in social networking, and many of them assume they are in a safe, controlled environment. However, social networking presents unique security challenges and risks.  Here are some tips to use social media safely and own your online presence.

Banner 9 Project Update

We are making more progress towards completion of the Administrative Banner updates we have planned for the rest of the year:

  • We will install updates to many existing Banner 9 components over the next two weeks, which will resolve numerous issues and prepare us for the start of the Fall 2017 term.
  • We are providing user training sessions to better prepare folks for Banner 9, with seven sessions scheduled over the next two and a half weeks.
  • The first Accounts Receivable 9 update is tentatively scheduled to go live this month.
  • The first Financial Aid 9 update is ready for testing with a go-live to-be-determined.

July 2017 by the Numbers

  • 164 end-user support requests resolved (new record for month of July)
  • 65 development and administration issues resolved (new record for month of July)
  • 11 projects-in-progress
  • project completed
  • 5 projects requested
  • 99.99% average uptime

June 2017

0 Commentsby   |  07.07.17  |  Banner, Security, tips

Did You Know?

Did you know that Google provides users with tools to help protect your account?  Do you know what a phishing message looks like and how to handle it?   We are partnering with ACU’s Innovation Foundry to offer a Gmail security session on Thursday, July 13th at 11 am.  Please join us in the Innovation Foundry on the top floor of the ACU Library to learn more.  If you plan to attend, then please visit the events page to RSVP.

You Can Do That?

Do you find yourself typing the same reply in an email when someone sends you a standard question?  Do you send messages on a regular basis that have a particular format and layout that you end up retyping or copying and pasting from a previously-sent message?  Gmail includes a Labs feature called Canned Responses that can help with this.  Watch this helpful video or follow the steps to set this up in your Gmail account.

Think You’ve Been Hacked?

Compromised accounts happen. Quick identification and response can reduce the harm done to your account and your information. Here are some signs to help you determine if you have been hacked as well as steps you can take to recover.

Banner 9 Project Update

We crossed the halfway point in the Banner 9 upgrade process for Administrative Banner in June with the upgrades to Banner Finance and Banner Student.  Here are some upcoming milestones:

  • Accounts Receivable 9 update testing is underway with a go-live targeted later this month.
  • We are applying updates to address known issues with Application Navigator, General 9, and Student 9. We intend to apply these updates to production by the end of the month.
  • Financial Aid 9 update testing will start this month with a go-live to-be-determined.

We continue to target completion of all Administrative Banner updates by the end of 2017.

June 2017 by the Numbers

  • 183 end-user support requests resolved (new record for month of June)
  • 115 development and administration issues resolved (new record for month of June)
  • 10 projects-in-progress
  • project completed
  • 4 projects requested
  • 99.95% average uptime

May 2017

0 Commentsby   |  06.05.17  |  Banner, Ellucian, Security

Did you know?

We support teaching and learning by integrating Banner and single sign-on with essential services such as the Canvas learning management system (LMS).  During the Spring 2017 term, 828 courses taught through the main campus used the Canvas course tool, which involved 314 faculty and 3,916 students.

Our Service Portfolio

We maintain a service portfolio of 131 services that support critical operations of the university.  Services include Banner, myACU, single sign-on, CS Gold ID card system, and much more.  We implemented 11 new services and removed nine services during the fiscal year 2017 (June 2016 through May 2017).    Eight out of the 11 new services were data integrations with services like Banner, which continues a multi-year trend where most new projects involve integration work.

Basic Steps to Online Safety and Security

Follow these six National Cyber Security Alliance recommendations to better protect yourself online and make the Internet more secure for everyone.

Google Security Tools

Google provides G Suite users with multiple tools to help protect your account and address potential security issues.  You can use these helpful resources to manage your account and combat phishing attempts.

Banner 9

We will cross the halfway point in the Banner 9 upgrade process for Administrative Banner in June with the upgrades to Banner Finance and Banner Student. Next up is Accounts Receivable 9, which will start this week.  We are refining our project timeline for the remaining Administrative Banner 9 updates, Self-Service Banner 9 updates, and custom form conversions. We are still targeting completion of all Administrative Banner updates by the end of 2017.

May 2017 by the Numbers

  • 222 end-user support requests resolved (new record for month of May)
  • 105 development and administration issues resolved (new record for month of May)
  • 14 projects-in-progress
  • project completed
  • 5 projects requested
  • 99.59% average uptime

April 2017

0 Commentsby   |  05.04.17  |  Banner, Security

April 2017 by the numbers:

  • 192 end-user support requests resolved (new record for month of April)
  • 117 development and administration issues resolved (new record for month of April)
  • 126 development and administration issues created
  • 11 projects in-progress
  • project completed
  • 5 projects requested
  • 99.82% average uptime

Step Up to Stronger Passwords

A password is often all that stands between you and sensitive data. It’s also often all that stands between a cybercriminal and your account. Here are tips to help you create stronger passwords, manage them more easily, and take one further step to protect against account theft.

Banner 9

We successfully updated to Banner General 9 on April 7th and Banner Human Resources 9 on May 1st.  In the next seven weeks, we will upgrade Finance and Student, which will move us past the half-way point in the update process.  We are developing a timeline for the remaining Administrative Banner 9 updates as well as Self-Service Banner 9 updates.  We are still targeting completion of all Administrative Banner updates by the end of 2017.

What else is going on?

  • Custom Administrative Banner forms – We must migrate custom forms to Banner 9, which requires a significant investment in work and/or dollars.  A custom form is a form that was created by ACU programmers and is identified by the letter Z in the second place of the seven-letter acronym.  We are gathering feedback from various users to help us determine if forms need to persist or can be retired in favor of baseline functionality in the Banner platform.
  • New Student Orientation (NSO) course – We partnered with the Academic Advising Center to automatically enroll NSO registrants in a Canvas course that will help prepare incoming students for their time at ACU.  Students are automatically added to this course once they register for one of the NSO orientation sessions.
  • Cybersecurity – The security of the services we administer and support is a crucial element of our work.  This includes routine activities, such as proactively addressing vulnerabilities, applying application updates, and monitoring application activity. In the last month, we collaborated with a third-party security audit firm to complete a security audit, which will help us better protect our users and services.

 

March 2017

0 Commentsby   |  04.05.17  |  Banner, Security

March 2017 by the numbers:

  • 165 end-user support requests resolved
  • 96 development and administration issues resolved
  • 114 development and administration issues created
  • 10 projects in-progress
  • project completed
  • 3 projects requested
  • 99.95% average uptime
  • 162 people attended Banner 9 information sessions in February and March

Don’t Be Fooled! Protect Yourself and Your Identity

According to the US Department of Justice, more than 17 million Americans were victims of identity theft in 2014. EDUCAUSE research shows that 21 percent of respondents to the annual ECAR student study have had an online account hacked, and 14 percent have had a computer, tablet, or smartphone stolen. Online fraud is an ongoing risk. Here some tips that can help you prevent identity theft.

Banner 9

We are excited to announce that Phase 1 of major improvements to Administrative Banner are coming this week. Banner 9 (formerly Banner XE) will significantly improve your ability to use Banner, with Java no longer required once all project phases are completed.  You can view more details in a separate post on the Computing Services blog.

What else is going on?

  • Next Banner 9 projects – Much of our work is centered around Banner 9 updates right now.  We are working on multiple projects related to the next phases, which include updates to Finance, Human Resources and Student. During the month of April we will identify timelines to address more of our custom forms as well as Self-Service Banner functionality.
  • Project, projects, projects – Spring 2017 has been busy with multiple projects in-progress and six project requests submitted over the course of March and February.  The next few months will be busy between these requests and our ongoing Banner 9 work.

 

Banner 9 Go-live Summary

0 Commentsby   |  04.02.17  |  Banner

We are excited to announce that Phase 1 of major improvements to Administrative Banner are coming later this week. Banner 9 (formerly Banner XE) will significantly improve your ability to use Banner, with Java no longer required once all project phases are completed.  Here are the important details as we prepare to go live:

  • When will the changes take place? The Banner 9 updates should be in place by the time you arrive to work on Friday, April 7th.
  • What is changing? Phase 1 includes Banner General as well as a new navigation bar that will be visible throughout Administrative Banner.  Banner General includes most forms with a G in the first place of the seven-letter acronym of the form (e.g. GOAMTCH).
  • How will I access Banner 9? The existing short link will be updated on April 7th to send you to the new Administrative Banner home page.  Please contact the Helpdesk if you need the link.
  • What web browser should I use following the update? You will keep using the same browser you use now, since some forms will use Internet Native Banner (Banner 8).
  • Where can I find more information? We have answered the most common Banner 9 questions in a frequently asked questions page that is accessible through the “Banner 9 FAQs” quicklink in myACU.
  • What should I do if I experience a problem? Please contact the Helpdesk at helpdesk@acu.edu or (325) 674-4357.

We look forward to introducing Banner 9 and helping you successfully serve our campus.

Phase 1 Banner 9 Update Scheduled

0 Commentsby   |  03.16.17  |  Banner, Ellucian

What is changing?

The first phase of major improvements to Administrative Banner are coming in early April.  Most know “Administrative Banner” by one or more of the following names: Big Banner, Internet Native Banner, INB, Banner-Banner and Oracle Banner.  The next generation of the Banner platform, known as Banner 9, will significantly improve your ability to use Banner.  Once all phases of the project are completed, Banner will be completely web-based with no Java requirement. The Phase 1 update includes:

  1. Application Navigator – This new navigation component will help users navigate between Internet Native Banner and the new Banner 9 forms.
  2. Banner General – Forms that begin with the letter G will move to the new web-based interface with Banner 9.

We plan to upgrade all of the Banner modules to Banner 9 by the end of 2017, which will require significant work in the coming months.

How can I learn more?

Here are some actions you can take to learn more about the upcoming changes:

  • Information sessions – If you haven’t already, please attend one of the remaining Banner 9 information sessions that are highlighted in the weekly myACU News emails for employees.
  • Frequently asked questions – We have answered the most common Banner 9 questions in a frequently asked questions page that is accessible through the quicklinks in myACU.