“See a need, fill a need.” That’s a phrase used often when talking about leadership, particularly servant leadership. It’s a phrase Chris Clark (’01) has put into practice since graduating from ACU as a management and marketing major.
As the co-owner of TimelyMD, an online telehealth provider focusing on colleges and universities, Clark has searched for ways to serve others while offering help and healing to often marginalized communities. Along the way, he’s continued to show his gratitude to his alma mater saying, “ACU helped us and now we want to give back.”
TimelyMD might never have been born were it not for ACU. Founded by alumni Clark, Luke Hejl (’01) and Dr. Alan Dennington (’01), the university not only brought the three partners together but offered the opportunity to see their idea launched. The company’s seed investors were all alumni. ACU was the first client, signing a contract for what is now known as “Wildcat Care” before the company’s operational launch and encouraging other institutions to engage the company’s services.
Now TimelyMD serves almost 100 institutions and half a million students. Not only has its growth been exponential, but what started as a medical-only company five years ago has pivoted to serve students in a broader way, adding mental and behavioral health services.
In the beginning, behavioral health wasn’t even on the partners’ radar, Clark said. However, when they started canvassing colleges, the message from higher education institutions was clear: “It’s great that you can treat pink eye, but our real needs are on the behavioral health side.”
Pre-pandemic, 60 percent of TimelyMD visits dealt with medical issues and fewer than 40 percent involved behavioral health. When the pandemic hit, the numbers were reversed; two-thirds of the visits now involve behavioral or mental health and one-third are medical.
Stressors brought on by the pandemic served to accelerate the business’s growth. As a former pharmaceutical sales rep, Clark understood how long it could take to build relationships with potential clients. Pre-pandemic, the sales cycle with colleges was generally 12 to 36 months before a decision would be made to engage the company’s services.
When COVID-19 hit, many students were sent home as institutions turned to online learning. As students returned to their home states, colleges and universities that wanted to continue offering health services faced a dilemma: How would they provide care in a state in which their campus providers might not be licensed?
At the same time, students’ anxiety levels increased, compounded by social isolation and loneliness, as they worried about their academic performance and their future. As many institutions remained closed for the remainder of the academic year in 2020 and into 2021, telehealth came into the spotlight.
TimelyMD was ready for the challenge and the much-shortened sales cycle. The company had already been working on a national infrastructure plan for expansion. The blueprint was in place and allowed the company to rapidly deliver short-term, customized solutions for institutions such as Duke and Johns Hopkins.
Although TimelyMD was founded initially to fill a gap in the higher education healthcare system, Clark says his fulfillment and inspiration comes in seeing how the lives of students are transformed.
“People are so passionate about what we are doing,” he said. “I realize we truly may be saving a life, intervening in crises or changing the world in a positive way. We’re working with some institutions with a very high percentage of first-generation college students who aren’t accustomed to the level of care we’re providing, especially on the mental health side. It’s definitely what makes me wake up in the morning, knowing we are truly improving the health of students.”
As TimelyMD continues to grow, Clark sees an opportunity to reach marginalized communities in a way virtual health has not been able to do before. “When I was in school, behavioral health was swept under the rug; today we are dealing with it in a different way,” he said. It’s been especially fulfilling to see the mental health services embraced by students and institutions alike, he said.
The lessons Clark learned on the ACU campus have equipped him for marrying his academic knowledge with his faith as he has grown his business.
“In COBA, specifically, learning how to lead and learning from Christian leaders is probably what equipped me to help lead TimelyMD today,” Clark said. “The presentations we had to give, the debates, position papers and learning to stand behind our position were all really helpful.”
He especially appreciates the lessons he learned at COBA’s Leadership Summit.
“Leadership Summit was really about servant leadership,” he said. “I can’t tell you the content that was shared, but what I do remember is that faith was important to the business leaders who came in. They talked about how they incorporated their faith into their daily lives in leading an organization and it was really powerful for me. I don’t do a perfect job of that but I try to lead in that way, too. While I won’t shove it down anyone’s throat, for people to know that my faith is important to me, that it does guide me in what I do and how I do it, is important.”
Aside from meeting his wife, Merry (Lacy) Clark (‘00), his favorite memories from his time at ACU involve the student opportunities offered to him. Clark encourages current students to look at their college experience holistically.
“It’s much more than going to class and group projects,” he said. “It’s things like participating in committees, going to Leadership Summit, going to professors’ homes for meals. It was an amazing experience to be able to do that. Outside of class, I would say it’s getting as involved as you can. I was involved with SGA serving as the freshman and sophomore class president. Whatever it may be, Sing Song, Wildcat Week, etc., it’s important to find all the different ways to build community.”
The Lytle Center is excited to welcome Nick Gonzales (’20) to the team. Nick will serve as the administrative coordinator for the Lytle Center for Faith and Leadership. Nick will be handling all administrative tasks while working alongside Director Dr. Dennis Marquardt to plan, prepare, and execute events for the Lytle Center such as Leadership Summit.
Nick received his undergraduate degree in ministry and vocation this past May before he began working with the College of Business Administration. He told us that he is excited to learn about everything that goes on in COBA and to be a part of some of the events that he was not involved in as a Bible major.
Nick said, “I became interested in this position because of my previous experience working with SGA (Student Government Association) and Midnight Worship last year as a student at ACU. While I was Chief of Staff, I had a lot of administrative tasks that I learned that I really enjoyed doing and I was also part of a team that helped create strategic yet meaningful events and ideas for ACU’s campus. The position at the Lytle Center combined the best of both worlds!”
Nick and his wife, Sarah
Nick recently married Sarah Ross Gonzales (’20) who he met during his freshman year at ACU. His hobbies “Include loving photography and actively taking pictures with my camera, playing guitar and drums, as well as being the most avid John Mayer Fan.”
Nick is a great addition to the COBA and Lytle Center team. We encourage our students to come by, meet him, and learn how you can become involved with the Lytle Center.
Student leaders across campus display ACU’s mission daily through their academic excellence, Christian service and leadership on our campus. Every year, students like these are nominated by their academic department and from those nominations, fifty scholars are selected by the ACU Faculty Senate to receive the University Scholars Award for their graduating class. Among these fifty scholars who demonstrated outstanding scholarship by maintaining a GPA of 3.5 or higher, earned 90 hours towards their degree, and pursued knowledge in their research field, are four students from the College of Business Administration. The students who received this year’s award are Allie Sorrells, Bryce Adams, Jessica Herrera and Luke Stevens.
Allie Sorrells is an accounting and management major from Waco, TX. During her time on campus, Allie enjoyed participating and creating long-lasting memories in ACU traditions like Sing Song, the Homecoming Parade, Freshman Follies, and Candlelight Devo. Allie has been an active member of the Honors College, Beta Gamma Sigma and the women’s social club Ko Jo Kai, where she served as treasurer this past academic year. Allie also served as project lead for the Enactus Children’s Business Fair through the Griggs Center for Entrepreneurship and Philanthropy. Among her favorite activities while at ACU was the opportunity to study abroad in Oxford with the College of Business Administration. While there, they visited the manufacturing plant of BMW and Porsche and participated in an extensive project with ASDA. “With ASDA, we analyzed the company’s business process at multiple locations and came up with our own solutions and improvements. We then shared these ideas with the corporate employees in a professional business presentation. Through that experience, we learned how to go about preparing for and giving formal presentations while incorporating what we were learning in class,” Sorrells stated. Allie commends her professors for bringing their industry expertise to the classroom, speaking from real-world experience and a place of faith, while preparing students to enter the world as ethical businessmen/women. With this faith and business incorporation in mind, Allie hopes to start graduate school, complete her CPA exams, and eventually work in corporate accounting or supply chain management. As she wraps up her time at ACU, Allie says, “I am very grateful for my time here at ACU and in COBA. It’s been a really special experience and I wouldn’t trade the past few years for the world. If you have not plugged in, find an organization in COBA, at ACU, or in the general community to become a part of. Also, get to know your professors; they can become some of your biggest advocates and supporters.”
Bryce Adams is a financial management major from Dallas, TX. Coming from a family of ACU Wildcats, Bryce was drawn to the academic excellence that this university strives. “The quality of ACU’s business school really sealed the deal for me,” Adams said. As a student at the College of Business Administration, Bryce has enjoyed opportunities like Leadership Summit, a week-long course in January where his perspective on life and business was transformed. Additionally, the advice and guidance of business alumni who visited the ACU campus have served as motivation for Bryce. “I think COBA has instilled values that are nestled within the education that are more important than the actual education. You can get an education anywhere; COBA certainly educates you but, if you let it, it will give you principles that serve you for life beyond business,” Bryce added. Besides being involved in his department as a member of Heacock Scholars, he serves as an Apartment Leader for World’s Backyard, where he seeks to share the Gospel while growing in relationship with the kids he serves and creating a long-lasting impact in their lives. As someone who has decided to give full control to the Lord, Bryce says, “Anything I’ve achieved is through God’s grace and provision. He deserves the accolades, not me. If you have any business ideas you’re thinking about or you just want to talk about the Lord, let’s grab coffee.”
Jessica Herrera is an accounting major with a minor in mathematics from Schertz, TX. After pursuing her dream of receiving an education that incorporated Christianity, she arrived at ACU where she was immediately impacted by prayers and scripture readings by her professors during class sessions. Her involvement on campus includes being a member of the women’s social club Delta Theta and W-Club, a group of women joined by academic excellence. After taking advantage of professional development opportunities such as “Meet the Firm Night”, a networking event with different accounting firms, she is planning on enrolling in the MAcc program with hopes to land a job in one of the Big 4 accounting firms. She attributes her preparedness for the future to those professors who have invested in her education and the professional development that guided her career aspirations for the future. “ACU is such a great school and I feel that I have grown exponentially in my faith and education in the few years that I have been here. I have had a great college experience by taking advantage of the many opportunities and activities that ACU has available to its students,” Jessica shared.
Luke Stevens is a marketing major from Montgomery, TX. Luke came to ACU seeking a high-quality education that was accompanied by a Christian foundation, “ I didn’t want to compromise on my conviction to be educated in this way and ACU offered the perfect opportunity to pursue my desire for a Christian education,” Stevens said. During his time at ACU, Luke participated as Junior Class Treasurer for the Student Government Association, worked for the College of Business Administration as a student worker and served as project lead for the Enactus Brainstorming Committee. Besides his involvement with student organizations, Luke was able to attend Leadership Summit and feel the support of faculty and staff in his department who helped him advance his career opportunities. When asked what his favorite thing about his time at ACU was, Luke said, “My favorite thing about COBA is the relationships I made there. I have made lifelong friends with fellow business students and will always be grateful for their influence on my education and spiritual growth. The faculty and staff are simply exceptional. They care about quality education, exemplify ethical leadership, and have a sincere desire to see you succeed. I certainly consider several of the faculty and staff at COBA to be my mentors and friends.” Luke is planning to attend Southern Methodist University in the fall to complete a Master of Science in Business Analytics in the fall. As he leaves ACU until his next visit, Luke says, “My time as a business student at ACU has changed my life in drastic ways. Some people might pass through college and 10 years later not be able recall what they learned or people they met. For me, I know I will never forget the family I became a part of at ACU and what they taught me.”
COBA professors have been in a researching groove lately (as Don Pope would say, “They must be butter; they’re on a roll.”). We have seen professors such as Dr. Monty Lynn, Dr. Ryan Jessup, and now Dr. Dennis Marquardt, continue to conduct important research and have their work published in industry journals. Dennis Marquardt recently wrote a paper entitled: “Leader Goal Orientation and Ethical Leadership: A Socio-Cognitive Approach of the Impact of Leader Goal-Oriented Behavior on Employee Unethical Behavior.” The paper was written with co-authors Dr. Wendy Casper at UT-Arlington and Dr. Maribeth Kuenzi at SMU.
We asked Dr. Marquardt where his motivation and inspiration to work on this research came from. “For the past decade, I’ve been fascinated by the idea of ‘unintended consequences,’ specifically as this applies to leader/follower dyads. In other words, are there attitudes or behaviors that managers engage in that don’t necessarily seem unethical, but may have the consequence of unknowingly encouraging unethical behavior among employees.”
Photo by Jeremy Enlow
Dr. Marquardt summarized the concepts in the research and what type of consequences can come from such situations saying, “In this paper, we propose that leaders with high levels of a performance-avoid goal orientation are perceived to be less ethical and in turn, encourage employees to engage in unethical behaviors. Performance-avoid goal orientation refers to the extent to which a person approaches tasks or goals with a desire to not look incompetent compared to their peers. When a leader has such an orientation they are likely to send cues and signals to employees that making mistakes is to be avoided at all costs, that having the appearance of incompetence is unacceptable, or that making the leader look bad is a cardinal sin.”
He continued, “These cues and signals don’t seem unethical on their own, but imagine what they might do to employees over time. If I’m constantly hearing about avoiding mistakes and failures and trying to not look incompetent, what do I do when I actually do make a mistake? We propose that you might have a higher propensity to consider covering things up, blaming others, or lying about your performance. Our study analyzing several hundred leader/follower dyads found that leaders with high levels of avoid-goal orientation have significantly lower levels of ethical leadership (as perceived by their followers) and have employees who are more likely to engage in unethical behavior. Only when leaders also had a high learning goal orientation did the effects of avoid goal orientation become non-significant.”
Photo by Jeremy Enlow
Having this paper published is definitely a feeling of joy and accomplishment for Marquardt. “This paper has been in the works since 2014 and out of all my published papers, it’s the one I’m most proud of. God is good! There are many times I was going to give up on it because it took so many hours of work over these past six years. I’m thankful for great co-authors who are people I respect and people who have modeled a learning goal orientation for me.”
Dr. Marquardt’s paper “Leader Goal Orientation and Ethical Leadership: A Socio-Cognitive Approach of the Impact of Leader Goal-Oriented Behavior on Employee Unethical Behavior.” was published in the Journal of Business Ethics this May and is available for reading by clicking here.
Leadership Summit 2020
Leadership Summit 2020 is complete and the students have cleared out and come back to ACU with jaws wide open and a new mindset. This year I (Katie Norris ’22) joined my fellow classmates in experiencing Leadership Summit at Frontier Ranch in Buena Vista, CO in early January. If you don’t know much about Summit, the most important thing to know is that it is a challenging process that pushes you to do the things you are passionate about but haven’t had the courage or tools to step up and do yet. We call this our “River Crossing” on the mountain. Luckily, we didn’t have to cross any actual rivers in the rather icy weather.
My purpose in writing this blog is to recap the trip and give a student insight as to what happens on the mountain that leads so many people to come away from Leadership Summit with a new perspective and motivation.
A typical day at Summit would begin at 8:00 am and end about 9:00 pm with a nice two hour break in the middle of the day. Students spent the time participating in case studies, listening to speaker sessions, interactive breakout sessions, small group processing time, worship, and various activities like archery tag, taking hikes, and the Screamer (picture attached).
What’s beautiful about Leadership Summit is that it is all about utilizing your leadership potential (whether that be a role as a leader in your organization or something as simple as being a son or daughter) and being a servant to the communities you are a part, for their betterment. Not only were we given a charge from Dr. Dennis Marquardt and Dr. Rick Lytle to make an impact using our leadership roles, but we were given astonishing examples of people who have done so themselves and who gave us tools to succeed in our own visions.
This is done through the testimonies of distinguished guest speakers. We spent much of our time listening to accomplished people from different backgrounds speak on a variety of topics. This year, we were blessed with the opportunity to hear Mo Isom Aiken (New York Times best-selling author), April and Mark Anthony (founders of Encompass Home Health and Homecare Homebase ), Kathy Crockett (professor and consultant), Wendy Davidson (President of Away From Home, Kellogg Company), Elise Mitchell (Entrepreneur, CEO, consultant, and executive coach), Carlos Sepulveda (Chairman of Triumph Bancorp, Inc.), Rick Atchley (preaching minister at the Hills Church of Christ), Tim Goeglein (Vice President for External and Government Relations at Focus on the Family in Washington), David Eaton (founder of Axis), Stephen Quinn (Chief Marketing Officer of the CEO Forum), Janeen Uzzell (Global Technology Executive at Wikimedia), and Mike Willoughby (Chief Executive Officer at PFSweb). To show our thanks for the words spoken over us, we sang “The Lord Bless You and Keep You” over each speaker after their session. On top of all of this, one of the perks of Leadership Summit was also the opportunity to sit with these speakers at meals, get to know them, and ask them questions.
Mo Isom Aiken
Each and every River Crossing project was uniquely crafted based off of each individual student’s passions, life journey, and values. In order to bring us to a place where we could recognize each of those factors, we completed assignments before our week on the mountain that allowed us to consider what we truly value based on how we spend our time. We also were asked to write down major points in our life that shape our perspective and what we are passionate about in something called a “Journey Line”. I had no preexisting expectations of what Summit would be like and found some assignments to be what I thought was simple busywork. Dr. Marquardt quickly challenged that idea when we worked through our values session. He presented a statement based off of that assignment that gave the realization that we may not always value what we say we value over other things that we choose to make time for. This made everyone in the room rethink how they spend their time day to day, to think about what they truly value, and what they need to value more.
One really unique experience came from completing a “Journey Line” that showed the points in our life that we felt like were pivotal moments in a “highs and lows” sort of fashion. At the beginning of the week, we were asked to write this “Journey Line” on a giant paper that we hung on the walls where they remained for the week. This was a neat experience as we got to walk around the room during free times and read our peers’ journey lines. In my observations, it gave us a mindset of understanding and an excitement to dig deeper with each other throughout the week.
We were continually astonished by the relevant and practical speaker sessions that were faith focused. Speaking for everyone at Summit, I can say it was refreshing to hear people boldly talk about the true and hard things in life. As students, we were especially grateful to hear professionals speak more into life than business plans and profit maximization.
Over the course of the week we participated in activities that grew our friendships, relationships, faith, knowledge, and inspiration to do great things. To close out the week-a graduation ceremony. Not quite what you would expect from a business short course. Maybe that’s why we students found it so impactful. God seems to work even on the mountains in life.
The 2019 Leadership Summit group.
In January, over seventy students traveled to the top of a mountain in Colorado and spent a week learning about leadership from thirteen speaker sessions and a team of faculty and staff from ACU. Through the dynamic speakers, practical application of what is taught, and spiritual insight, students are equipped for leadership in the family, in their community, in the church, and in the marketplace. This short course is one of the most transformational experiential learning opportunities COBA offers and is always a favorite for students that attend.
Wendy Davidson and Elise Mitchell speak to students.
A unique aspect of Leadership Summit is an opportunity for students to hear from CEO’s, inspiring speakers, and ACU faculty and staff and get to know these individuals on a personal level. “One of the speakers shared a really impactful story about facing significant troubles in the workplace as a direct result of sharing his faith,” said Lincoln Jones, a senior accounting and IS major. “His testimony encouraged me to not fear the backlash from bringing faith into the workplace.” Some of the speakers from this year include Brad Gautney, founder and president of Global Health Innovations, Rick Atchley, preaching minister at The Hills, Wendy Davidson, president of U.S. Specialty Channels Kellogg Company, Tim Goeglein, senior advisor to the president and vice president for External Relations at Focus on the Family and deputy director of the White House Office of Public Liaison from 2001-2008 for President George W. Bush, Carlos Sepulveda, chairman of Triumph Bancorp, Inc. and former president and CEO of Interstate Batteries, Mike Willoughby, CEO of PFSweb, Inc., Elise Mitchell, founder and chair of Mitchell Communications and CEO of Dentsu Aegis PR Network, and Pete and Austin Ochs, founder/chairman and CEO, respectively, of Capital III.
Students have the chance to ask speakers questions at the end of each session.
In addition to lecture sessions, students are able to spend time talking with speakers one-on-one and share meals with them. Some of the speakers serve as mentors for a ‘River Crossing’ project, a project that challenges students to make a plan to use their given leadership positions to make a difference in the world. Taylor Gould, a junior marketing major, said that her favorite part of the experience “was simply being in Colorado and feeling connected with my professors, classmates, and the speakers. It was amazing to be able to experience all of it with people who you would never meet otherwise and people you see every day. The lessons from the week were very applicable and made me feel so inspired.” A community connection is at the core of Leadership Summit and happens at many different levels between every person – speaker or student – in attendance.
Zach Smith, Hill Holloway, and Hayden Hood swing off the side of the mountain on ‘The Screamer.’
While the week offers many moments for educational, spiritual, and community-centric transformation, the location also allows students to have a lot of fun. The class is currently held at Frontier Ranch, a YoungLife camp outside of Buena Vista, Colorado and YoungLife staff serve the Summit attendees throughout the week. Students can hike up to the crosses at the top of a mountain peak, swing off the side of a mountain on the Screamer, play archery tag, and spend time building community and fellowship in the game room. These experiences give students the chance to spend time with each other and grow in deeper connection (and also face their fears, especially if they have a fear of heights).
Students spend time in community with each other throughout the week.
Every year, students return to Abilene refreshed and challenged to make a difference in their communities and this year was no different. Mariel Delgado, a senior architecture and interior design major, shared that Summit “is not like any other business class you will ever take and the lessons you learn and friendships you make are unlike any other. Hearing everyone’s life stories from such a raw perspective but also just the fact that so many people took the time to come speak to us and pour into our lives for that week.” We look forward to watching how Mariel and all of the other students take what they have learned from the mountaintop and incorporate it into their lives to bring about change that lasts.
In the coming weeks, we will be sharing photos from the trip on our Facebook page as well as some of the speaker sessions for you to revisit and enjoy on our YouTube channel. Keep an eye out for these posts and future ones concerning the incredible and unique opportunity that is Leadership Summit.
Students hike up to the crosses at the edge of one of the ridges of Mt. Princeton.