By: Madeline Fortner
Change Lives. Achieve the Extraordinary. Be a great team. These bold statements are the cornerstone everyday life at ServiceTitan, the software company I had the privilege of working with this summer in Glendale, CA. During my eight week internship, I worked on two large projects and had the opportunity to participate in numerous learning and development initiatives.
The primary project I worked on was rewriting and revamping the online-training webinar program that is offered weekly to customers. I created a six-part training series that included a curriculum, powerpoints, and facilitator guides. The biggest challenged I faced in developing these trainings was how to keep the audience engaged during a computer-mediated training. I applied training and development theory as well as numerous education strategies to the curriculum in order to create an engaging training that customers could not only understand but enjoy.
The other project I worked on was the company-wide Hackathon, a four-day event where teams got to solve any problem that impacted the company. I both served on the planning committee and competed with my own team. As a member of the planning committee, I was in charge of marketing the event. I created flyers and hosted meetings to build interest and facilitate team creation. Additionally, I was the product manager for my own team. Together, we developed a fully-functioning software solution that addressed one of our customers biggest pain points, tracking permits. During this process, I was able to utilize critical thinking, public speaking, and leadership skills I learned through communication, while also gaining new skills in product management. We presented our product to the entire company, including the CEO’s and were awarded “Best Customer-Focused Product” for the event. Even more exciting is the fact that we created a software solution that will save ServiceTitan Customers time, money, and headache. I feel proud knowing that something I made will make the daily lives of thousands of hardworking people all over the country a little bit easier. Not all internships offer students that level of opportunity.
Some of the perks of interning with ServiceTitan included free lunches delivered to the office through Eat Club each day, access to linked-in learning, team outings, and career development workshops. Although these extras were exciting and showed me that ServiceTitan was invested in my success and wellbeing, they are not the reason I would recommend this internship. Student’s should consider interning with ServiceTitan because it is an opportunity to work alongside an extraordinary team who will empower them to take charge of their ideas and create change that benefits the lives of the customers who use the software every day.
