The ACU Brown Library will launch a web-based survey called LibQUAL on Monday, February 1, 2021 to solicit, track, understand, and act upon opinions of library services. LibQUAL will measure perceptions of the library’s services, collections and online tools, and facilities. The data received from the survey will enable the library to assess whether its services are meeting expectations and provide guidance for the library as it embarks upon a new strategic plan. Librarian, Laura Baker (‘87) shares,  “LibQUAL is a way of listening to user expectations about the library. It asks about desired level of service, minimum level of service, and where ACU Library ranks within that range. By analyzing gaps between those three points, the library learns more about what it does well and what it needs to improve.”

Your participation in the survey will help the library assess and improve library services. This is an opportunity for faculty, staff, and students to tell the library where they need to improve so that they can better respond to and better manage your expectations.  

As a way of saying THANK YOU for participating and completing the LibQUAL survey, the library will conduct a drawing for numerous prizes to be announced on Monday, March 1, 2021. 

LibQUAL is the most popular assessment survey used by colleges and universities to evaluate strengths and weaknesses of their library and benchmark these results against peer and aspirational institutions. More than 1400 colleges and universities have administered LibQUAL since its inception, and ACU library staff are grateful for your help in helping us build a better library for ACU.  

Be on the lookout for the LibQUAL survey link in February!

February 1, 2021 Update:  Access the LibQUAL survey here.