Randy, 18, high school student
Randy lives in the country outside of Austin and wants to drive into town to take his girlfriend to eat for Valentine’s. Day. He knows that this restaurant is her favorite but he has never been there himself.He wants to know if he needs reservations so he doesn’t want to drive all the way to town and it be too busy to get a seat. He needs to find a section of the restaurant’s website that has this type of information and even see if he can reserve online.
Beth, 45, coach
Beth wants to get a sports tournament catered that her team’s school is hosting. She wants to look at a catering menu and explore all catering options for the restaurant. She needs to find info such as does the restaurant deliver the food and do they offer an attendant to keep fresh food out during serving. She also needs to know other key information like how long in advance must catering food be ordered.
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