Please remember that ELAP audits and defends facility balance bills that you may receive from visits to medical facilities other than Hendrick or Abilene Regional. If you have received a bill from a facility, it is very important for you to contact ELAP. Sometimes it is difficult to tell if the bill you receive is a facility bill or a professional bill; therefore, if ELAP receives a bill from a physician or professional in error, their procedure is to direct you to GPA to discuss that bill with a customer service representative who will go over the details with you – for example, if the claim was processed and if so, do you owe anything on that claim, etc. Sometimes it is possible that the claim was never submitted. GPA will research that and help the member with next steps. You can always contact ELAP or GPA regarding any questions you have about your balance bill at the following:
ELAP Services – (800)977.7381 or balancebills@elapservices.com
GPA Nurse Navigator – Kim Thomason (972)619-2613 or kimth@gpatpa.com