As the new benefit year begins the following steps should be taken for any non-emergency services. It is imperative for you to follow these steps if you are seeking treatment at a Hendrick facility. Failure to follow this process may negatively impact your reimbursement for out of pocket expenses.
For any test, lab work, radiology services, etc. regardless of the location:
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Call Nurse Navigator at 1.800.843.6705 (select option 1) or email at nursenavigator@gpatpa.com
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Nurse Navigator will be able to provide you with your options on where you can seek the treatment you have been prescribed. There are several local options for labs and radiology as well as other routine tests.
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If you find yourself in a situation where you feel Hendrick is your only or best option, please work closely with Nurse Navigator to understand what your financial responsibility will be.