GPA, our company’s benefits plan administrator, and ELAP Services, have come together to form a new company, Imagine360. Coming together allows them to deliver exceptional member support to you and your family.
This means that as a member of our health plan, you’ll start seeing a lot of positive changes, including a new member experience team designed to improve your experience with one number to call for all your needs. In addition, you will start to see the Imagine360 name more over the coming months, as well as some materials still with GPA and ELAP logos as updates are made.
For now, here are some things we want you to know:
The current GPA website and member portal continue to be available with new messages that introduce Imagine360.
Member Support
Continue to call the current phone number listed on your benefit ID cards whenever you have questions about your benefits.
Email Addresses
The company emails have now changed to imagine360.com addresses, but any emails sent to the “old” address are automatically forwarded. You may have already seen messages from your contacts within Imagine 360 along these lines.