Global Apprentice: What is business class like in Germany?

Our COBA in Leipzig group has been there for almost three weeks now. They’ve been traveling around to Paris and Berlin since we last checked in with the students. We asked senior marketing major, GW Shaw, to answer a few questions for us: 

1)     What’s business class like in Germany? How is it different than in Abilene?

 First it’s not at one set daily class schedule like it is back home and we’v ended up having class outside several times. We have class in the morning then in the afternoon we take a trip to see what we talked about in action instead of just hearing a lecture. One day we discussed how cars are manufactured, where the parts come from, and how plant locations are selected based on taxation and distribution then we took a tour of BMW to see it all in action.  

2) What’s one thing you’ve learned about how marketing is different in Germany vs. America?  

 In America we love our choices; “have it your way” “mix and match” and other sayings marketers use to grab the attention of consumers. Here the choices are limited – even in American restaurants in Germany the menus are less than half of what they are at home and the employees are usually not willing to make changes to the menu. For example, there is a crepe stand in the train station were I have been trying to get a strawberry and blueberry crepe with vanilla sauce for over a week now and she refuses to make it because it is not on the menu even if I offer to pay for 2. Since then I have started making my own crepes so I could “have it my way”.  BMW was one exception to the limited choices rule; our guide told us that they would do anything to the car as long as the customer was willing to pay.      

 

 

 

 

 

ROOTS covers COBA’s Digital Marketing class in Summer 2011 Magazine

You might remember when we told you about our students in the Digital Marketing class having the opportunity to do a market research project for ROOTS, the Canadian based apparel company. At the end of the semester, the students presented their findings to the VP of E-Commerce, Digital Marketing and New Media for ROOTS. You can read our blog entry about it here. And we were thrilled to see a nice write-up about the class, presentation and findings in the ROOTS Summer 2011 magazine. Click on the magazine cover above and a window will open on the Roots article about the class.

Global Apprentice: Weekend in London

Riding the train from Oxford to London

Last Friday, COBA in Oxford hopped aboard our very first train to London. Excitedly, we stepped onto the platform of Paddington station. As we separated into groups, we were given our itinerary and left to explore the city until mid-afternoon. Most of us decided to take the tube (the subway) to the British Museum. We stood in the bustling station, confusedly trying to decipher the different lines and stops necessary to get there, as well as trying to avoid all the people who actually knew where they were going. Amidst the confusion, two of us were separated from the rest of the group. I happened to be in the minority.

Do not be concerned. My fellow derelict, Leigh Foith, and I did arrive safely at the British Museum, only to find our classmates visiting the ancient Egyptian pharaohs! This was a pleasant surprise, considering the magnitude of the museum itself, not to mention the traffic of visitors wandering its varied exhibits. After taking our individual allotments of history, different groups of us left to find some lunch. We then met, professors and all, at Trafalgar square to begin our tour of the Palace of  Westminster, otherwise known as the Houses of Parliament.

Waiting in the rain for the Parliament tour

Dr. Pope and Dr. Phillips

We went through security and emerged into a huge stone building, with high wooden ceilings and steps leading up to Parliament itself. Our tour guide explained the history of the palace, and how it has affected England’s political system throughout hundreds of years. That huge stone building we first came into had been standing for almost 1000 years. It was so interesting to hear the history of England while we stood on the spot of its occurrence. And the art! The Palace of Westminister was extravagantly built by Queen Victoria; the richness and details of murals, carpeting, sculptures and the throne itself were astounding.

Our tour over, most of us took the train back to Oxford, and several left for Edinburgh, Scotland. The next day, a group of us girls went back to London for some shopping and the Queen’s royal birthday parade. We found the royal family, Portabello road market, and the lovely Hyde Park. A perfect combination! It was a busy, but unforgettable weekend.

Mrs. Pope at the Portabello Road Market

Dr. Shepherd’s Economics class featured in CNBC article about ipads in the classroom

Dr. Ian Shepherd, associate professor in our Management Sciences department taught an Economics class this past semester where students used ipads as part of a pilot program on campus. He says in the CNBC article:

“It allows me to focus on coming up with a new application that perhaps is more relevant to a student,” he says. “It has reinvigorated my love for teaching.”

Click here to read the full story.

Global Apprentice: Oxford bound

Checking in with our group of business students and faculty who arrived in Oxford this week…

Global Apprentice: Oxford

Junior Marketing major from Amarillo, Carey Cox, shares a little bit about the group’s first week across the pond:

We, as COBA in Oxford Summer 2011, began our journey together around 2:30 on Monday afternoon. Successfully passing through security, we bade goodbye to familiarity, and gathered to wait for our boarding call. Upon getting settled in our seats on the plane, we were notified of a minor delay. We left the ground an hour later.

Unfortunately, sleep was elusive to most of us, and when our group arrived, the majority claimed the sum total of a 20 minute nap over the 9 hour flight. I was a lucky one, having taken dramamine, and enjoyed about 4 full hours. But our delightful professors scheduled a full day of activities to help us get on the local schedule. Our charter bus driver was funny and cheerful, and goodnatured even though the rest of us were significantly less than responsive. He gave us some info on Oxford, and England in general, as we made the last leg of our journey through the beautiful English countryside. Once we arrived at our darling, 1870’s home and freshened up a bit, we ate yummy sandwiches from a little shop down the street, then headed out into the town.

Oxford is probably the coolest place I’ve ever been in my life. I LOVE it. Love. I can’t wait to go back and look at all the places we passed, museums and shops and pubs and bakeries and schools and churches and parks…and it’s gorgeous. Roses and moss and trees everywhere.

There are three classes offered for this session: International Business, Intro to Management, and Operations Management. Each student here takes International and one of the other two. After morning class, we went to the Oxford Market, which is an open-air, half grocery/half flea market open on Wednesday mornings. It was exactly like I pictured it would be, except maybe more disorganized. Men and women worked busily, hawking their wares and produce in wonderful British accents. We didn’t really know how it worked at first, so we wandered around the booths and watched other people buy things. After a while we figured out which stands were connected, and that you could get a basket and fill it, then go to a main booth and buy it. There was fresh bread, all kinds of fruits and vegetables, fish and other seafood, beef, chicken, dried goods, and candy. There were also booths covered with jewelry, dvd’s, crafts, and huge stands of clothes and accessories.

One of the wonderful things about Oxford is that you get to absorb all the breathtaking scenery while you walk around town. The downside is carrying your groceries back to the house. This is also a breathtaking activity.

Our whole class is headed to London this weekend to watch Parliament at work, then I am sure we will all storm off to various exciting activities!

Summer Reading Suggestions

Looking for some books to read this summer that are more meat than fluff? Need suggestions for books to add to your Kindle that you got dad for Father’s Day? Check out these three suggestions from Dr. Lytle’s summer reading list:

1.  “Onward” by Howard Schultz – the story of Starbucks comeback.

From Amazon's Kindle store

2.  “Four Seasons” – service quality book about the Four Seasons brand and how service established their success.

From Amazon's Kindle store

3.  “Jesus Calling” – a daily devotional book that all the CEO’s at CEO Forum are using in their spiritual walk.

From Amazon's Kindle store

Let us know if you’ve read any of the above titles and what you thought!

COBA Alum Josh Stites running for the Nashville Council

Josh Stites has a passion for the city of Nashville. And he has a desire to serve the city by running for the Nashville Council. Stites graduated from ACU in 2003 with a degree in Management. While a student, Stites was involved in Students Association, Habitat for Humanity and Leadership Camps. He also said he was a student in the Bill Fowler School of Golf – where you learned secrets to networking while working on your short game.

Josh Stites - COBA Alum and Candidate for Nashville Council

Recently, we caught up with Stites to talk about his passion for civil service and how COBA helped prepare him for this path.

What office are you running for exactly?
I am running for the Nashville Council. It is the legislative body of the Metropolitan government of Nashville Davidson County.

And when is the election?
August 4, 2011 (Early Voting is July 15-30)

What issues are you passionate about that make you the best candidate for this position?
Nashville has great things going for it but its best days are still ahead. We are the healthcare capital of the country, an education mecca, and of course we also play a little music. But, like almost every government in the country, the current economic downturn has been hard on our city.  The mayor’s budget for 2011-2012 avoids tax increases but dips significantly into the city’s reserves. It will require careful management by the Council to avoid a tax increase over the next four years. Maintaining fiscal discipline is a top priority. The business background that I received at ACU and later with an MBA from Baylor will be crucial to my ability to help lead our city through this crisis without any additional taxes.

Nashville is about to undertake an extensive conservation effort to provide miles and miles of trails for walking and biking. As an Eagle scout and someone who has always enjoyed being outdoors, this effort is near to my heart. This is a project that can change the face of Nashville forever, but it must be done responsibly and in a way that doesn’t over-burden the tax base. We must balance visionary conservation efforts with the development efforts of our city’s investors. Continued development/redevelopment is the only way a city can grow its tax base without raising taxes.

Finally, Nashville is struggling through some tough conversations right now about what as a society we will honor and protect. I am most excited about being a voice of reason and Truth during these discussions. Jenny and I believe that our country is hungry for men and women who will fearlessly and lovingly share Truth. If given the opportunity to serve, I look forward most of all to this aspect, having a larger podium from which to share the love of Christ.  Without a doubt, my time at ACU has impacted my faith more than any other. I may not be the best candidate to accomplish this aspect of the responsibility, but I guarantee that no one wants it more.

How do you feel your experiences in COBA and at ACU have prepared you for this position?
Being in COBA for four years gave me the opportunity to sit at the feet of great men and women who share a passion for displaying excellence in their work.  Because of their commitment to excellence in their profession they have credibility in what they say. My time at ACU taught me that if I want my words to be taken seriously, then my actions must lead the way. I must be an excellent Councilman in the way that I represent my city before anyone will hear the good news that I want to be able to share.

Also my time at ACU gave me confidence in what I stand for. I think I had a head-start because I come from what I consider a pretty awesome family, but the faculty and staff in COBA and throughout ACU really displayed what a Christ-like life looks like in the marketplace. This aspect of my ACU experience is priceless.

Finally, at Leadership Summit we read a book entitled Roaring Lambs. And although I don’t remember many details about the book, its core message was hammered home by Lytle and Winegeart, and that message was that we don’t need more Christian rock bands, Christian authors, or Christian ministry executives. What instead we needs are authors, writers, artists, accountants, IT professionals, teachers, and engineers who are Christian and who live out their faiths in the marketplace. This is what I am striving to do when running for the Council.

I want to be the best representative for my city, someone who is capable of solving complex problems, bringing people together, and building a healthy society for the next group that comes along. But, if I am able to do all these things but I do not share the love of Christ then it is all meaningless.

What advice do you have for current students that are interested in civil service?
The media always finds the bad examples of “public servants” but there are also a lot of great examples, our very own Bob Hunter and Ted Poe being two shining examples. Find the good ones and learn. Listen to people when they talk, always be honest; people can handle the truth, and never forget the greater purpose of your calling.

Josh and Jenny Stites

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If you’d like more information about Josh Stites and his campaign, click over to his website: www.joshstites.com. You can also check out facebook.com/votestites and follow his campaign on Twitter at twitter.com/votestites

Dean Chronicles: Wrapping up my time in Asia

Hong Kong

A quick note from Dr. Lytle as he prepares to leave Hong Kong and head back to Texas:

Beijing ended well.  Visits with key business professionals from major companies like GE and Vermeer were highly successful.  Also, a visit with a major professor at Beijing University (The Premiere University) and businessman seemed quite profitable in terms of opportunity.  The China Business Conference was well attended and my session was well received.  In fact, I gave out all of my business cards without thinking so I had none for my trips to Singapore and Hong Kong.

Our Singapore visit was most fruitful.  I visited with numerous Christian professionals and spent an entire day touring the city visiting the central business/financial district, local landmarks, and Sanatos Island – an international resort complex recently developed.

Additionally, I taught a half day seminar using material out of my book.  27 Christian business persons were with us all day.  It was extremely encouraging.  Their faith and desire to be who God wants them to be is inspirational.  Several key contacts were made with nationals who have done their education in the states at Harvard, George Washington, and Cornell.  I guess there are at least 4-5 solid opportunities for day-long corporate visits:

1.  Hospitality/Retail – Principal West Paces Hotel Group, Cappella Resort on Sanatos Island (Harvard MBA).

2.  Vice Chairman-Asia of Austria New Zealand Bank.  Had dinner in his home.
3.  CIO Austria New Zealand Bank.
4.  Chancellor – Nanyang Technological University
5.  Chairman and CEO – major environmental company in Singapore and former CEO of major industrial U.S. company.

In Hong Kong we met with a new contact from Walmart who has recently been placed in Hong Kong with his family.  They are from Heber Springs and we discussed a variety of mutual friends from Harding and Walmart.  He has offered office, store, and distribution center visits on the mainland.

Spent a 1/2 day touring the city – visiting the container shipyards at one of the world’s busiest ports.  Also, spent 1/2 day at Hong Kong Baptist University meeting with International personnel exploring opportunities for our students at their university during short summer programs.

Mike Willoughby and I met with Dr. Victor Fung high atop his high rise office building.  He is Harvard educated and runs a multi-billion dollar enterprise including Asian franchises for Toys R Us and 7-11.  He committed to hosting our students for a day within his operations and put us in touch with his Director for the Victor and William Fung Foundation.  He will be a good contact moving forward.

I leave for the airport in a few hours. Overall, it’s been a very successful trip! I’ve been blessed, encouraged and challenged. There are so many incredible opportunities here for our students. With God’s guidance and provision – I look forward to returning in the future with our business students.

Dean Chronicles: Dr. Lytle’s Asian Tour

Dr. Lytle checks in with us from his travels in Asia:

Since May 15 I have been on an Asian tour, meeting Christian business professionals in their home countries. May 15-18 was spent in Beijing, China where I had the opportunity to have dinner with several Christian business people serving in China with major U.S. companies. I was also asked to speak at a conference of around 200 Asian business professionals. My topic was Service Matters: Building Brand Advantage through Service Excellence. Today (May 19), we landed in Singapore. We will be holding a variety of meetings with Christian business professionals here as well. On Saturday, I will speak to the CEO Forum-Asia group on my book, Abandoning the Ordinary. Sunday we leave for Hong Kong to do more of the same. Additionally, I am exploring and crafting opportunities for our business and technology students to study abroad during their time in our programs at ACU. One of the great privileges of this trip is the opportunity to be mentored by Mr. Dick Schulz, former Iowa Basketball coach, former Cornell Athletic Director, former president of the NCAA, and former Secretary General for the U.S. Olympic Committee. He is a man of faith who has had an extraordinary life of service to God and man and family. Asia is an amazing part of the world – certainly the focus of the most dynamic and significant global development over the next 30 years.

God bless,

Rick

Dr. Lytle at a speaking engagement in Beijing

Digital Marketing class presents to ROOTS, Inc. VP

The students in our Digital Marketing class have spent the entire semester working on a market research project for Canadian-based retailer, ROOTS. The research was integrated into the curriculum for this unique class that focused on ecommerce and the interactions between a consumer and a retail webstore. The class was a collaboratively taught between Mike Winegeart, Assistant Professor – Marketing and Mike Willoughby, Senior Partner and President of PFSweb, Inc. ROOTS is a client of PFSweb.

In late April, our students had the fantastic opportunity to present their findings to the actual client. James Connell, VP of Marketing for ROOTS, Inc. flew down to Texas to hear what this group of college students discovered in their market research.

ROOTS Account team from PFSweb, including VP from ROOTS

We caught up with junior Marketing major, Kenli Viertel, who was part of the team that presented to the account team from PFSweb as well as Mr. Connell. We asked her just a few brief questions:

1) What was the presentation about exactly?

As a class, we split into groups and each researched different aspects of Roots Canada’s digital marketing efforts.  Some of the groups’ topics were Social Media and Product Merchandising.  We researched the efforts Roots is making and compared them to other similar companies and put together a presentation full of ways they can better reach their online customer.

2) How long have you been working on this presentation?
For the presentation, we used everything we’d learned all semester, but I’d say we were actually working on the project for a month before the actual presentation.

3) How many students presented?
I think there were around 18 students in the class.  Most everyone presented if they were comfortable.

4) What’s one or two things you learned about ROOTS that you didn’t know before?
Roots uses every scrap of leather and waste nothing!  They use scraps for leather bracelets or keychains instead of throwing it away.  They focus a lot of time and effort on being “green”.

5) What’s one or two things you learned about e-commerce that you didn’t know before?
I don’t think I ever realized that there is someone tracking every click of my mouse on their website, learning from what I do.  It’s incredible to me the things we can learn from observing the consumer.  What I love about e-commerce is that it’s turning from a business-to-consumer game into a consumer-to-consumer game, run by the shopper.

6) How has this class set you apart to potential employers?
By taking this class from PFSweb professionals, I believe I’ve gotten an inside view of the career that so many potential employers will expect me to perform.  This class gave me hands-on experience and really gave me a good grasp on what happens behind the website.  Also, doing work for a company like Roots is something that I’ll soon be proud to tell an interviewer.

Students in the Digital Marketing class that presented to ROOTS
PFSweb account team with ACU students
Dr. Lytle, PFSweb President Mike Willoughby, ROOTS VP James Connell and Assistant Professor of Marketing, Mike Winegeart (L-R)

PFSweb Senior Partner and President, Mike Willoughby, is an ACU COBA grad. You can read more about him, here. And if you don’t follow his blog, http://mwilloughby.com, you definitely should add it to your bookmarks. And if you are wanting to learn more about ecommerce, digital marketing, or how to increase the bottom line for your on line retail store – absolutely follow this blog (Willoughby is a frequent contributor): www.pfsweb.com/blog.