Internship Highlight: How Alissa Davis Brought Comfort to Uvalde

Written by special contributor Lance Fleming

In most places of business, an apprentice is given a few days or even a week to get their feet wet and learn the ins and outs of the office before being fully indoctrinated into the ins and outs of the everyday job.

Alissa Davis didn’t have that luxury.

When Davis – who is pursuing her Bachelor of Science in Digital Entertainment Technology (DET) with an emphasis on Video Game Design and is on target to graduate in May 2023 – started her apprenticeship with Funeral Director’s Life Insurance Company on June 1, she had no choice but to get right to work and help her co-workers make it through one of the saddest moments in the recent history of the country.

Just one week before she began, 19 students and two teachers at Robb Elementary School in Uvalde lost their lives to a mass shooter. When Davis began her apprenticeship, she was immediately charged with helping to set up and monitor live streams of approximately 15 of the funerals that stretched over several days.

It was a tough and emotional task and one that Davis hasn’t fully put into perspective.

“I still haven’t fully processed the emotions that came with it,” said Davis, who is a senior from Stephenville. “There were several times during the services when I had to completely turn the sound off and momentarily step away from my desk where I was monitoring the live stream because I couldn’t handle the sound of the parents grieving for their lost children. There was always a tense aura in the department because we needed to do better than our best and ensure that everything went as smoothly as possible for those families and the community, who suffered great losses.”

Around July 1 when her boss returned from Uvalde, Davis was assigned a new responsibility to create short training videos for both new and regular clients to watch and learn how to use the FDLIC streaming product. Despite the difficult and emotional circumstances, Davis had quickly made a name for herself at the company. So much so that at the end of her apprenticeship, Davis was awarded the Performance Plus Award, which is awarded by the FDLIC’s Board of Directors and had never before been presented to an apprentice.

The award is given to an employee who shows outstanding qualities that fit several of the 22 non-negotiable traits of the company. Normally, the person who receives the award is recognized by another respected employee of the company and awarded at a company-wide meeting at the end of the month. However, Davis’s above-and-beyond effort resulted in her receiving this remarkable reward.

“I was stunned,” Davis said of the moment when she was announced as the winner of the award. “I knew that I helped the team, but I discredited myself as able to receive praise because I never went there personally or interacted with the people in person as the rest of the team did. So, when it came time to recognize the winners, I was completely stunned to see my name there.”

By the end of her second week, Davis said, she was fully trained and up to speed on almost everything a normal employee in the FDLIC Encore Department would know. The Encore Department is the technology used to live-stream funeral services.

“I had to quickly learn how to do so much more than an ordinary apprentice should in less than one week,” Davis said. “By my third day, I took on responsibilities as if I was another full-time employee because I wanted to do anything I could to help make the lives of my bosses and co-workers easier. They needed to put their focus and full attention on the devastating matter at hand and give the funeral directors on site their undivided attention and assistance.”

Davis – who said the greatest lesson she learned during her apprenticeship is that it’s OK to make mistakes – was on the job for two months and will have a full-time job waiting for her when she graduates. In the meantime, she was offered a part-time job when the apprenticeship was over and she’s currently working in that job until she can begin her full-time job. And after some time there, her goal is to pursue a career with her DET degree because her true passion is video game design.

She credited ACU and COBA with getting the apprenticeship and learning to use her imagination to be as creative as possible.

“ACU had the connections for me; I would not have learned about this internship in the first place without them,” Davis said. “Being at ACU has helped me come out of my shell, so I can take the leaps of faith and go for something I want. My time at ACU has also taught me to think quickly on my feet so that I can learn how to do what I need to do quickly to be able to give back to and help others.

“The best thing about being a COBA student is having the opportunity for freedom to create whatever I can imagine,” she continued. “And if I can’t do it because I lack the skill, I have friends and professors around me who can and are actively willing to help because want to see me succeed.”

Internship Spotlight: Katie Carr

Any baseball fan knows how much the game has changed in the last ten years. Many managers have begun focusing on stats for every aspect of the game, using staff members that specialize in analytics to help their team gain competitive advantages. This past spring Katie Carr (’22), information systems major from Wichita, Kansas, snagged an on-campus internship that has provided her with bountiful experience as she interned for the ACU baseball team as the Data Collection & Baseball Projects Manager. Katie told us more about her time with the team and how this internship has given her tangible skills and understanding to set her up for a homerun post-graduation.  

 

WHAT DID YOU DO IN YOUR INTERNSHIP?

As Data Collections & Project Manager, I analyze game statistics for player development. For example, during practices and warmups, I track pitchers as they practice to gather information on attributes such as pitch velocity, spin rate, and horizontal/vertical break. This provides valuable information for the whole team – coaches can utilize this in making decisions about starting lineups, and players can assess their performance and see what weak spots to focus on. 

Following games, I produce several reports such as top velocities, opposing pitcher compositions, and umpire statistics. I’m also in charge of setting up cameras to film the games and preparing a video guide with player appearances and times for easy navigation. 

 

WHAT WAS YOUR FAVORITE PART OF THE INTERNSHIP?

My favorite part of this job is that the sports industry is never dull. Each day, it provides a different experience that leads to new challenges or ideas. If we see a trend start to appear during a game, that gives us the opportunity to dive deeper into the data to see if we find anything interesting. 

 

WHAT WERE THE GREATEST LESSONS YOU LEARNED IN THE INTERNSHIP?

The greatest lesson I learned was to always be willing to learn. This role required a good understanding of the sport and knowing how it can be implemented in the player structure. While I had limited knowledge coming in, I didn’t let it discourage me. I come early and stay late after practices, scrimmages, and games to get more experience. 

 

HOW DO YOU SEE THIS EXPERIENCE AIDING YOU IN THE FUTURE?

There are countless industries you can pursue with data analytics, and being able to get experience in those fields is important in order to get ideas of future job options. Prior to working with ACU’s baseball team, I had never considered sports analytics. However, working on the field over the last semester has helped me discover an industry I want to pursue more after graduate school. 

 

DO YOU HAVE ANY TIPS FOR FUTURE INTERNS OR STUDENTS LOOKING FOR INTERNSHIPS?

Create meaningful relationships with your professors – they often have plenty of connections and are happy to help you out if you’re struggling. On one of our many office visits, I had mentioned to Dr. Ryan Jessup that I was looking for a job. Shortly after, he connected me with the baseball team’s coach who had reached out to him looking for analytics assistance. 

 

HOW HAS YOUR TIME AT ACU PREPARED YOU FOR THIS INTERNSHIP AND FOR GRAD SCHOOL AFTER GRADUATION?

Assignments with real-world applications have been incredibly beneficial. I’ve always enjoyed projects where you can truly see the impact of your work (such as going to Costa Rica for the Enterprise Consulting class or assisting with the Suitable app onboarding in the System Analysis & Design class). These were all great opportunities to practice the skills learned in the classroom in a real-life scenario. 

 

WHAT’S BEEN YOUR FAVORITE THING ABOUT BEING A COBA STUDENT?

My favorite part of being a COBA student is the number of faculty and staff who genuinely care about you and your future. I have received so much support and guidance from so many COBA professors that I know I wouldn’t get anywhere else. They truly believe in their students and their ability to succeed. 

 

We can’t wait to see what the future holds for Katie as she explores careers in sports and analytics. Upon graduation, Katie plans to attend Wake Forest University for her Master’s in Business Analytics.  

University Scholar Spotlight: Tyler Merritt

Tyler Merritt, a junior double major in accounting and financial management from Abilene, TX, is one of 4 business majors recognized as a University Scholar this spring. To qualify as a University Scholar, students must maintain a 3.5 GPA or higher and show a demonstration of knowledge and skill in the research of their appropriate field. Students are nominated by faculty across the university and presented for selection to the Faculty Senate for the final decision. We asked Tyler to tell us what it means to be honored and share his best advice on how students can get the most out of their college experience. Congratulations, Tyler!

 

 

Being named a University Scholar is a great honor! What was your first reaction when you received the news?

I was excited and honored to be chosen as a member of this elite group of students.

 

What extracurricular activities/student orgs were you involved with on campus?

  • Treasurer of Frater Sodalis
  • Member of U-Chorale and the A Cappella Chorus
  • A/V live events technician
  • Teaching assistant
  • Library circulation desk worker

 

What are some of your favorite memories/experiences in your department?

  • Listening to all of Dr. Fowler’s extremely entertaining auditing stories
  • Dr. Perkins bringing his guitar to class and singing a Willie Nelson parody
  • Somehow passing Dr. Neill’s bonds exam

 

What has grown you as an individual the most in your time at ACU?

Seeing and experiencing the tightly bonded community that is ACU, especially through the men of Frater Sodalis.

 

What is your favorite thing about ACU?

The kindness and care that the professors put into their lectures and interactions with their students

 

Do you have any advice for future students?

Don’t be afraid to try new things, but also don’t fill your plate up too much.  And always leave the biggest space for God and your faith life.

 

What will you be doing after graduation?

I will pursue a Master’s degree in accountancy and begin studying for the CPA certification exam.

 

University Scholar Spotlight: Destanie Crist

Destanie Crist, a financial management major from Valley Center, CA, is one of 4 business majors recognized as a University Scholar this spring. To qualify as a University Scholar, students must maintain a 3.5 GPA or higher and show a demonstration of knowledge and skill in the research of their appropriate field. Students are nominated by faculty across the university and presented for selection to the Faculty Senate for the final decision. We asked Destanie to share her best advice on how students can become involved on campus and gain experience for post-graduation life. Congratulations, Destanie! 

  

Being named a University Scholar is a great honor! What was your first reaction when you received the news? 

I was extremely grateful and honored that ACU faculty and staff picked me! It is a special reminder that God blesses, and that hard work always pays off.

  

What extracurricular activities/student orgs were you involved with on campus?

  • Heacock Scholars
  • LYNAY
  • Financial Management Association
  • Griggs Center for Entrepreneurship and Philanthropy
  • STAR
  • AMA
  • CEO Chapel
  • Off-campus, I served as a mentor for 11th and 12th grade girls through Beltway Church

  

What are some of your favorite memories/experiences in your department?

Managing the Student Investment Fund (STAR) was by far one of my favorite experiences at ACU. I have invested from a very young age, and I enjoyed being hands-on in class with real day-to-day investing activities. Leading as the Fund Manager taught me how to bring together teams and people with many different talents. The fund also did exceptionally well that year, and I loved working with everyone in the class.

Working at the Griggs Center was such a great career-developing experience. Whether as President of Enactus or the Director of Student Competitions, there was always a task and challenges ahead that I got to help with and improve. It is a great place to learn soft skills and meet incredible leaders like Mindy, Amanda, and Jim.

 

What has grown you as an individual the most in your time at ACU?

The groups and organizations I am involved in have helped me grow the most during my time at ACU. As a leader or a learner training to be one, I was challenged in ways outside of normal academics to strengthen my soft skills and leadership abilities. Working at the Griggs Center, in COBA, and at JP Morgan Chase are all exceptional work environments which have allowed me to take the skills I learned on campus and in the classroom to an actual workplace.

 

What is your favorite thing about ACU?

My favorite thing about ACU is the people. The professors, students, faculty and staff make ACU an amazing community. ACU is unique in so many ways, but the professors and peers that I have been blessed to be friends with have brought abundant wisdom and joy into my life.

 

Do you have any advice for future students?

The best piece of advice would be to seek God in all things: school, career, relationships, and your day-to-day living. Enjoy your time at school, be involved, and try new things, but also make sure to think about your next steps and life after school.

 

What will you be doing after graduation?

After graduation, I will start working full time as a Commercial Real Estate Analyst for J.P. Morgan Chase and I will get married in August!

University Scholar Highlight: Isabella Maradiaga Molina

Isabella Maradiaga Molina, a double major in marketing and graphic design from Tegucigalpa, Honduras, is one of 4 business majors recognized as a University Scholar this spring. To qualify as a University Scholar, students must maintain a 3.5 GPA or higher and show a demonstration of knowledge and skill in the research of their appropriate field. Students are nominated by faculty across the university and presented for selection to the Faculty Senate for the final decision. We asked Isabella to reflect on her time at ACU and how it’s shaped who she has become. Congratulations, Isabella!

 

Being named a University Scholar is a great honor! What was your first reaction when you received the news?

I’ve looked up to many people who received this award in the past and feel extremely honored to be named a University Scholar. This is the best way to culminate my college career at ACU!

 

What extracurricular activities/student orgs were you involved with on campus?

  • Phi Eta Sigma National Honor Society
  • International Students Association
  • COBA Ambassador Team
  • COBA Marketing Team
  • WorldWide Witness
  • Alpha Chi National Honor Society
  • American Marketing Association
  • Ko Jo Kai
  • Student Government Association
  • Wildcat Ventures
  • Beta Gamma Sigma Honor Society

 

What are some of your favorite memories/experiences in your department?

The community I’ve built through the College of Business Administration has carried me through the highs and low of my college career. I’ve been mentored, supported, and prayed over by many professors and peers in this department. Additionally, working in COBA Dean’s Suite has been one of my favorite experiences at ACU. I’ve had the opportunity to see the work that faculty and staff put into elevating our college experience as business students. And the student ambassador team makes me look forward to coming to work every day!

 

What has grown you as an individual the most in your time at ACU?

During my time at ACU, I’ve met incredible people that inspired the vision I have for my life moving forward. The Lord placed mentors and friends who stood next to me during challenging times and prayerfully encouraged me to push forward. All the growth and accomplishments of my college career have been a communal effort. This has been one of the greatest lessons I learned at ACU. We are meant to do life with one another.

 

What is your favorite thing about ACU?

My favorite thing about ACU is the lifelong connections we get to build. In the last few years, I’ve seen how many alumni return to campus with eagerness to connect with current students. I’m humbled by the generosity of these people and their desire to give back to our campus – with their time, wisdom, and experience. As I leave ACU, I finally understand what drives these Wildcats to come back home: community. I’m incredibly grateful to be a part of this.

 

Do you have a favorite memory you’d like to share of your time in your department?

My favorite memories in the College of Business are the ones in the Enrollment and Student Development office with Lindsay Palmer and our student ambassador team. These people made the Mabee Business Building feel a lot like home. I will always remember the meaningful conversations I had with Andy Little and M.C. Jennings – thank you for all your support. I’m also thankful for the dinners with Dr. Jennifer Golden and the hours we spent together navigating the challenges of life. I have a deep sense of gratitude for the professors, staff, and students in this department.

 

What will you be doing after graduation?

After graduation, I will join The Marketing Arm as Jr Art Director in their Dallas office.

 

Do you have any advice for future students?

From Glennon Doyle: “Each of us was born to bring forth something that has never existed: a way of being, a family, an idea, art, a community—something brand-new. We are here to fully introduce ourselves, to impose ourselves and ideas and thoughts and dreams onto the world, leaving it changed forever by who we are and what we bring forth from our depths. So we cannot contort ourselves to fit into the visible order. We must unleash ourselves and watch the world reorder itself in front of our eyes.”

Internship Spotlight: Berkley Bruckner

While many students long for the excitement of faraway places, you don’t have to look far from home for a valuable internship. For junior business management major Berkley Bruckner, this was exactly the case. Located in her hometown of Amarillo, TX, Fairly Group gave her the opportunity to enhance her career development, prepare her for difficult hiring scenarios, and strengthen her confidence in both decision-making and communications with like-minded professionals. The Fairly Group is a risk consulting firm advising clients throughout the United States and in over 100 countries in several business segments including corporate risk, human capital and benefits, and a broad array of risk consulting specialties. They are also the largest insurance broker in the Texas Panhandle.

Berkley was able to intern alongside the HR Director and learn first-hand the daily processes of human resources. “I was mainly a part of the hiring process for Fairly group and their sister company Occunet. I would look at resumes people would send in to the company website or I would go to Indeed and look for potential people to hire. I would also schedule interviews with the HR director and had the opportunity to sit in on the first initial phone interview with prospective job candidates.” This enabled her to put into practice what she had been learning about hiring new employees, including bias-free interviewing processes. Berkley also was included in a  workshop that helped her gain more perspective on empathy for her co-workers.

“I participated in a workshop while interning for this company and it was one of the greatest lessons I learned. It was about having an outward mindset and how to always try and take into consideration the people around us. Even if we have conflicts or get frustrated with our coworkers, we never know what they are going through so we should try and be open minded and empathetic towards them and not try to retaliate against them.” Not only did Berkley learn about the strategic and logistical processes of working in Human Resource Management, she was also able to gain insight on the relational side of working with and for other people.

Like many other companies, the pandemic has been an agent of change for the workplace for the Fairly Group. This gave Berkley the opportunity to be in an in-person work environment while learning how to include and be intentional with the company’s remote employees. “I would say that almost 25% of the company was working virtually, and this was an initial challenge to work collaboratively with them and stay in contact, but I grew in this area tremendously.”

Berkley’s experiences in COBA prepared her to take on the workload of this internship through purposeful classes, connections with faculty and staff, and her involvement with the ACU Chapter of the Society for Human Resource Management. In addition to COBA classes, she has been involved in Freshmen Follies, Sing Song, Delta Theta, and has been a mentor group leader for Wildcat Week. Her involvement on campus gave her the practice she needed to connect with future employers. She advises future interns to “try and get to know as many people as you can in the company you intern for and connect with them on LinkedIn. They could be great connections to have in the future when you go into your career and pursue bigger opportunities.”

Through her internship, Berkley was able to put into action the lessons she has learned in the classroom and through her SHRM on how to recruit potential job candidates, communicate effectively with co-workers, and step outside of her comfort zone to further develop her leadership qualities. And not only did she gain invaluable experience in a work environment very new to her, she was able to spend the summer in her hometown – the best of both worlds. If you are a student looking for help with an internship or job preparation or searches, contact COBA’s Professional Development Manager, Steph Brown at stephanie.brown@acu.edu.